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Guest Relation Officers of Hotel
IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world’s leading hotel and resort companies with a family of 19 brands. Our purpose - True Hospitality for Good - comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.
Five visionary brands - InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. to travelers in over 430 hotels and resorts in 100 countries around the world. stand as one of the world’s leading luxury operators. Each of our hotels About the hotel A luxurious hotel destination at The Wharf on D.political epicenter, the hotel embraces guests with an exquisitely curated industrial-working heritage of its setting. Featuring a relaxing seasonal rooftop pool with striking Potomac River views and the indulging full-service spa, The Spa at The Wharf, modern luxury, culture, and a rich history combine in the Wharf neighborhood to create a perfect atmosphere for guests and locals About the Guest Relations Manager position Our hotels bring people together.
We’re searching for a Guest Relations Manager capable of ensuring maximum guest satisfaction through personal recognition and Serving as the main point of contact for VIP Guests and ensuring hotel Seeking verbal feedback from customers on a regular basis and responding to Keeping close contact with guests for feedback, complaints and compliments - Managing, recording and resolving guest or customer complaints promptly relations matters - from Food and Beverage and Maintenance to Housekeeping and Front Office Managerial experience working in a customer service function A passion for delivering an exceptional level of guest service that rewards all your hard work to a wide range of benefits designed to help you best training in the business. to highest pay scale we in good faith believe we would pay for this role at the geographic location, performance, shift, travel requirements, sales or medical/dental/vision insurance, 401k, and many other benefits to eligible career site if you are a current employee). The amount and availability of any bonus, commission, or any Hotels & Resorts provides equal employment opportunities to applicants and gender identity, national origin, protected veteran status, or disability. promote a culture of trust, support, and acceptance by always welcoming IHG Hotels & Resorts gives every member of the team the room they need to through our myWellbeing framework, we are committed to supporting wellbeing in At IHG Hotels & Resorts, we’ve made a promise. hotel groups, we’re here to deliver True Hospitality for Good. As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s and we are passionate about sharing our renowned international know-how and cultural wisdom ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, a passion for culture and an appreciation for diversity. we’d like to welcome you to the world’s most international luxury hotel brand.
As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. world’s most international luxury hotel brand.
