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Head of Medical Operations
Base Operations Manager TekSynap - 3.2 Columbus, OH Job Details Full-time 23 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Vision insurance Opportunities for advancement Life insurance Qualifications IT service management Incident response Team management IT IAT IAT Level II Full Job Description We are seeking a Base Operations Manager to join our team supporting Base Infrastructure Modernization (BIM). TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
RESPONSIBILITIES Lead all onsite contractor personnel and manage readiness, training, schedules, conflict resolution, and daytoday team oversight. Coordinate all shared Tier 2 operational activities with the Communications Squadron and the Communications Focal Point and escalate Tier 3 matters to the Operations Engineering Lead. Prepare and deliver upgrade and proficiency training for Communications Squadron personnel for both legacy and modernized network environments.
Tailor training programs provided by the PMO Operations Manager to meet basespecific operational, facility, and mission needs. Coordinate with Civil Engineering, Safety, Environmental offices, and Security Forces for access, compliance, and safety requirements. Manage baselevel operational schedules including maintenance windows, cutovers, change execution, and restoration activities.
Maintain privileged access rosters and ensure compliance with all base access and authorization controls. Validate AMF and IUID asset records and provide accurate inputs for SLA and performance reporting. Provide daily operational updates to the PMO Operations Manager and coordinate with the Infrastructure Deployment Manager to deconflict modernization and operational activities.
Identify and escalate operational risks early and coordinate mitigation actions with PMO and Communications Squadron leadership.
REQUIRED QUALIFICATIONS Seven (7) years experience leading onsite technical teams and field personnel Seven (7) years experience IT Service Management Incident response/Incident Management Expertise DoD 8140 IAT II baseline certification such as Security Plus CE. Ability to manage a twentyfour hour oncall rotation. Must have an active Secret clearance CERTIFICATIONS DoD 8140 IAT II baseline certification such as Security Plus CE.
PREFERRED QUALIFICATIONS ServiceNow ITSM proficiency Familiarity with ITIL service management processes WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Schedule is day shift Monday - Friday.
May be requested to work evenings and weekends to meet program and contract needs.
Amount of Travel: Less than 25% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK AUTHORIZATION/SECURITY CLEARANCE Must be a U.Citizen Active Secret clearance OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
We reserve the right to conduct drug testing in accordance with federal, state, and local laws. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals w
