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[Hiring] Patient Monitoring - LVN/LPN @Nsight Health

July 9, 2026

Role Description

The LVN/LPN in our Remote Patient Monitoring Department functions within a centralized clinical call center, managing a high volume of inbound and outbound patient interactions. This role is responsible for supporting patients with real-time health monitoring, triaging and responding to device-generated alerts, delivering timely life-improving interventions via telephone, and educating and empowering patients through consistent, ongoing care.

Key Responsibilities

Operate in a high-volume clinical call center environment managing a combination of inbound and outbound telephonic patient interactions throughout each shift.
Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day).
Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced queue-based environment.
Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience.
Monitor and respond to Remote Patient Monitoring (RPM) alerts in real time, escalating concerns when clinically indicated while managing concurrent call center workflows.
Collaborate with providers to coordinate timely and effective patient care via telephonic communication.
Perform monthly wellness assessments and complete comprehensive chart reviews.
Accurately document all patient interactions in our clinical platform in real time.
Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards.
Pivot to different workflows as needed, including RPM Adherence calls, Onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals.
Maintain compliance with company policies and applicable regulations.
Perform other duties as assigned.

Qualifications

Active compact LVN/LPN license required.
Proficient with computers, EMRs, and telehealth tools.
Strong communication and organizational skills.
Demonstrated AI fluency — actively uses tools such as Claude, ChatGPT, or workflow automation in daily work.
Ability to work in a fast-paced, high-volume call center environment with back-to-back patient interactions.
Comfort with performance-based metrics and accountability to daily, weekly, and monthly targets.
Ability to multitask across multiple technology platforms simultaneously.

Requirements

At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus).
Prior call center or high-volume telephonic care experience.
Familiarity with RPM devices (blood pressure cuffs, glucometers, pulse oximeters, weight scales).

Work From Home Requirements

Minimum internet speed of 50 Mbps download / 10 Mbps upload.
Hardwired internet connection required — no Wi-Fi.
Speed test submission required during the offer process.
Private, HIPAA-compliant workspace.
Company-provided equipment shipped upon hire.

Schedule

This position operates on a 4-day work week structure, consisting of 10-hour shifts.
Must be available to work rotating holidays throughout the year.
Requires mandatory coverage of a minimum of two (2) weekends per month.

Training Requirements

All new hires must complete a comprehensive training program.
Duration: Four weeks.
Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time.
Attendance is mandatory to ensure readiness prior to independently supporting patients.

Compensation & Benefits

Competitive base pay of $24–$26 per hour.
Shift Differentials:
- Evening Differential: +$1.50/hour for hours worked after 7:00 PM.
- Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM.
- Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday.
Additional Compensation:
- Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
- Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals.
- 5% Bilingual Pay Allowance.
Benefits Include:
- 11 Paid Company Holidays annually.
- Paid Time Off (PTO).
- Medical, Dental, Vision, and supplemental insurance options.
- 401(k) Plan with 3.5% Company Match.
- Company-provided equipment.

Join Our Mission-Driven Team

At Nsight Health, you'll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We're looking for people who care deeply about improving patient lives and building the future of connected care.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...