Role Description

Be inspired. Be rewarded. Belong. At Emory Healthcare, we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.

Telehealth Nursing RNs triage, prioritize patient needs, collaborate with patients to develop care plans, direct them to the appropriate level of care, and provide referrals to Emory services and other resources to ensure a comprehensive care experience.

Proactive patient outreach and care coordination for a panel of patients to achieve optimal outcomes and wellness, while decreasing preventable ED, inpatient and readmission visits. Functions as a clinical liaison, facilitator, advocate and collaborator in a multidisciplinary care team across the continuum of care to provide complex disease management interventions to high risk and post discharged patients identified.

• Patient Assessment and Goal Setting:
  • Utilizing assessment skills and risk assessment tools to collect subjective and objective information pertaining to the health status of the patient and identify barriers that will require a team-based approach.
  • Utilize a team-based, holistic, patient-centered, evidence-based approach to identify patient-centered goals and develop outcomes to improve the health status of Emory Healthcare patients and improve patient satisfaction.
  • Performs patient re-assessments to determine current health status and progress toward healthcare goals and care plan completion.
• Care Coordination and Outreach:
  • Conducts targeted outreach to identified patient panels to ensure timely and efficient care delivery across the continuum of care.
  • Improve communication and collaboration between patient and families, healthcare teams and community-based organizations.
  • Serve as a primary point of contact for identified high risk and post-discharged patients and facilitate access to services.
  • Partners with other care coordination teams across the Emory Healthcare system and community organizations.
• Education and Self-Management Support:
  • Enhance health literacy by using teach back and other various forms of learning validation.
  • Provide self-management support with the use of information technologies to communicate health promotion and disease prevention information.
• Evaluation and Quality Improvement:
  • Conduct systematic, ongoing, and criterion-based evaluation of outcomes in care coordination plans of care.
  • Updates patient care plan, as appropriate.
  • Ensure care gaps are closed around specialty/chronic diseases.
  • Assimilate and document the results of the evaluative processes.
  • Monitor key measures of performance, quality improvement and care transformation in the assigned clinical area.
  • Integrate data analysis and performance improvement initiatives into practice with the aim of improving care coordination among multiple entities.
  • Apply critical-thinking skills and the use of clinical judgement when implementing population health interventions or planning effective care for groups or individual patients and their families.
• Professional Development and Other Duties:
  • Participates in professional organizations and attend continuing education activities to maintain knowledge of current trends and practices as it relates to care coordination and population health.
• Additional Responsibilities for working in Post-Acute Areas:
  • Ensure completeness of record/orders from discharging acute facility.
  • Facilitate seamless transitions across inpatient, SNF, IRF, HHA, and home.
  • Establish and maintain a high-quality relationship with the Medicare Nurse/Team.
  • Monitor therapy progress and discharge readiness.
  • Maintain strong relationships with network leaders to escalate post care outcomes.

Qualifications

• Education: Graduate of an accredited nursing school. Bachelor's degree in Nursing (BSN) required.
• Experience: Three (3) years of healthcare experience required.
• Licensure: Must have a valid, active unencumbered Nursing license or temporary permit approved by the Georgia Licensing Board.
• Certification:
  • BLS Healthcare Provider certification.
  • If completing virtual care activities that may include multi-state practice, an active compact/multistate license (eNLC) is required within 60 days of hire. Employees in role prior to 11/09/2025 will have until their next renewal date to achieve compact status.

Preferred Qualifications

• Experience: Care Management experience.

Physical Requirements

• 1-10 lbs: 0-33% of the work day (occasionally), negligible 34-66% of the workday (frequently), negligible 67-100% of the workday (constantly).
• Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing).
• Physical demands may vary depending on assigned work area and work tasks.

Environmental Factors

• Factors affecting environment conditions may vary depending on the assigned work area and tasks.
• Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste, chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.