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Hotel Front Desk Executive – x7 Shift Based
Job Summary
The Elite Job is currently hiring a Hotel Front Desk Executive for a prestigious client in the hospitality industry. This is a shift-based role (24x7 rotational) requiring candidates who are enthusiastic, guest-oriented, and capable of handling diverse front desk operations. As the first point of contact for hotel guests, you will play a crucial role in delivering exceptional service, managing check-ins and check-outs, addressing inquiries, and ensuring a seamless guest experience at all times.
Key Responsibilities
Greet guests with warmth and professionalism upon arrival and departure
Manage the check-in and check-out process, including room assignments and payment handling
Respond promptly to guest inquiries and provide accurate information regarding hotel services, local attractions, and directions
Coordinate with housekeeping and other departments to fulfill guest requests
Handle guest complaints or concerns in a calm, solution-oriented manner
Maintain accurate guest records, issue room keys, and manage reservations via hotel software
Manage phone lines, respond to emails, and route calls appropriately
Perform end-of-shift reporting and balance cash drawers or billing accounts
Uphold the hotels standards of cleanliness, safety, and customer service at all times
Required Skills and Qualifications
Excellent verbal and written communication skills
Proficiency in front desk or property management software (e.g., Opera, IDS, Cloudbeds, etc.)
Strong customer service mindset and pleasant demeanor
Good multitasking and organizational skills
Basic knowledge of Microsoft Office (Excel, Word, Outlook)
Ability to remain composed under pressure in a fast-paced environment
Experience
Minimum 1–3 years of experience in hotel front desk or reception operations
Prior experience in hospitality or customer service roles is highly preferred
Freshers with relevant education and excellent communication skills may also apply
Working Hours
This is a rotational shift-based position (Morning, Evening, Night)
8-hour shifts including weekends and public holidays
6 days working with 1 weekly off (rotational)
Knowledge, Skills, and Abilities
Knowledge of hotel reservation systems and front desk processes
Understanding of hospitality etiquette and guest service standards
Ability to resolve conflicts or guest issues with diplomacy and efficiency
Team player with a proactive attitude and willingness to learn
Ability to adapt to varying guest profiles and multicultural environments
Benefits
Competitive monthly salary with performance-based incentives
Meal allowances and duty meal (where applicable)
Paid leaves and government holidays (as per rotation)
Uniform and grooming support
Career development opportunities within the hospitality sector
Professional and friendly work environment
Why Join The Elite Job?
At The Elite Job, we match top talent with premium employers in hospitality. By joining our network, you become part of a company that values excellence, service quality, and employee growth. We offer well-structured career paths, world-class client placements, and a supportive HR team to guide your professional journey every step of the way.
How to Apply
Interested candidates can send their updated resume along with a recent photograph to us with the subject line Application for Hotel Front Desk Executive.
