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Import Agent (Air Freight Operations)

June 6, 2026

<h2>Overview</h2> We are seeking highly organized and detail-oriented Remote Import Agents to support a fast-paced air freight operation focused on JFK import recoveries. This role acts as the communication bridge between customers, warehouse teams, dispatch, and drivers — ensuring shipments move efficiently, customers receive timely updates, and operational requests are handled accurately. The environment is repetitive and process-driven, making it ideal for someone who thrives in structured workflows, can prioritize tasks logically, and remains calm under pressure. <h2>Key Responsibilities</h2> <h3>Shipment Coordination & Customer Communication</h3> <ul> <li> Monitor and respond to shipment-related emails </li> <li> Enter shipment alerts and customer requests into the TMS system </li> <li> Provide shipment updates to customers, dispatch, warehouse teams, and drivers </li> <li> Follow up proactively when updates are delayed </li> <li> Call drivers, dispatch teams, or warehouse staff directly when needed for urgent updates </li> <li> Ensure all communication is accurate, professional, and timely </li> </ul> <h3>Documentation & Data Entry</h3> <ul> <li> Enter shipment information into Crown Freight Manager </li> <li> Print and distribute shipment documents and requests </li> <li> Update operational spreadsheets with shipment statuses and customer requests </li> <li> Track and relay warehouse service requests and shipment changes </li> <li> Maintain accurate operational notes and logs </li> </ul> <h3>Operations Support</h3> <ul> <li> Coordinate between customers and warehouse/dispatch teams </li> <li> Escalate operational issues appropriately when needed </li> <li> Prioritize urgent shipments based on operational impact </li> <li> Support time-sensitive import recovery workflows </li> <li> Assist with routing instructions and shipment status coordination </li> </ul> <h3>Workflow & Prioritization</h3> <ul> <li> Distinguish between urgent and non-urgent tasks </li> <li> Prioritize truckers already waiting on-site over future/pending shipments </li> <li> Ensure high-priority requests are communicated immediately to the operations team </li> <li> Handle repetitive operational processes with consistency and accuracy </li> </ul> <h2>Systems & Tools</h2> <ul> <li> Crown Freight Manager (training provided) </li> <li> Cartis (training provided) </li> <li> Outlook </li> <li> Excel & shared spreadsheets </li> <li> RingCentral / VOIP systems </li> <li> Transportation Management Systems (TMS) </li> </ul> <h2>Required Skills & Experience</h2> <ul> <li> Previous experience in logistics, freight forwarding, dispatch support, trucking coordination, or import operations preferred </li> <li> Strong organizational and multitasking skills </li> <li> Ability to think logically and prioritize effectively </li> <li> Comfortable handling repetitive operational workflows </li> <li> Strong written and verbal English communication </li> <li> Comfortable making calls to drivers, warehouse teams, and customers </li> <li> Strong attention to detail </li> <li> Comfortable working in fast-paced, time-sensitive environments </li> </ul> <h2>Nice-to-Haves</h2> <ul> <li> Air import or airport cargo experience </li> <li> Experience working with trucking dispatch teams </li> <li> Familiarity with shipment tracking systems or TMS platforms </li> <li> Experience with customer operations support </li> <li> Understanding of freight terminology (MAWB/HAWB, bonded cargo, etc.) </li> </ul> <h2>Training & Support</h2> <ul> <li> Full training provided on proprietary systems and workflows </li> <li> Each remote agent will work directly alongside an on-site operational counterpart </li> <li> Escalation support structure already in place </li> </ul> <h2>Performance Expectations</h2> <ul style="list-style-type: disc;"> <li> Fast response times to operational requests </li> <li> Accurate data entry and shipment updates </li> <li> Strong follow-through and communication </li> <li> Ability to manage priorities independently </li> <li>Reliable attendance and shift coverage </li> <li>Industry: Air Freight / Logistics / Import Operations Working Hours (EST):</li> <li>Shift A: Monday–Friday | 8:00 AM – 4:00 PM EST</li> <li>Shift B: Monday–Wednesday, Friday & Saturday | 2:00 PM – 10:00 PM EST (Off Thursdays & Sundays)</li> </ul> <div>$1,000 - $1,200 a month</div> Why Join Assist World? 100% REMOTE $50 birthday bonus $200 testimonial bonus $500 entry monthly raffle NO TRACKER. NO PROBLEM

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...