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IndiGo Regulatory Cabin Services (AO&CS) Officer – Chennai Airport Operations
Job Summary:
IndiGo Airlines is seeking a detail-oriented, compliance-driven, and motivated Regulatory Cabin Services Officer for our Airport Operations & Customer Service (AO&CS) department at Chennai International Airport. The ideal candidate will play a key role in ensuring all cabin-related regulatory protocols and compliance measures are met in line with DGCA, airline standards, and safety procedures. This role offers an opportunity to work in a dynamic airport environment, contributing to the seamless coordination between ground services and in-flight operations.
Key Responsibilities:
Ensure complete compliance with DGCA and airline regulatory requirements for cabin services.
Conduct audits and inspections of aircraft cabins before and after flights to verify safety and service standards.
Collaborate closely with cabin crew, ground staff, and engineering teams for regulatory documentation and reports.
Maintain and verify updated records related to safety checks, service equipment, and cabin cleanliness.
Supervise and coordinate the turnaround operations related to cabin services.
Ensure timely replenishment and accurate inventory of cabin service materials.
Handle discrepancies or non-compliance issues with immediate escalation and resolution.
Act as a regulatory point of contact for cabin-related compliance during DGCA audits and inspections.
Contribute to process improvements and staff training in regulatory protocols and safety practices.
Required Skills and Qualifications:
Bachelors degree in Aviation, Hospitality, or related field (preferred).
Strong understanding of DGCA regulations and cabin compliance protocols.
Excellent coordination, communication, and reporting skills.
Good command over spoken and written English.
Proficiency in MS Office, especially Excel and Word.
Experience:
1–3 years of experience in cabin services, aviation compliance, or airport operations is preferred.
Freshers with relevant academic background and internship experience may also apply.
Working Hours:
Rotational shifts covering 24x7 airport operations.
Weekends and holiday shifts may be required depending on flight schedules.
6-day work week with compensatory off as per airline roster policy.
Knowledge, Skills, and Abilities:
Knowledge of airline operational SOPs and DGCA guidelines.
Ability to work under pressure and meet compliance deadlines.
Strong attention to detail and process orientation.
Team player with the ability to coordinate across departments.
High level of integrity and responsibility in handling regulatory matters.
Benefits:
Competitive monthly salary with shift allowances.
Free air travel privileges (domestic) for self and eligible family members as per company policy.
Medical insurance and employee wellness programs.
Uniform and duty meals provided.
Career growth opportunities across airport and airline verticals.
Why Join IndiGo Airline?
At IndiGo, we believe in creating an empowering and inclusive work culture that fosters growth, learning, and operational excellence. As Indias leading airline, we offer the chance to be a part of a forward-thinking team that values discipline, safety, customer satisfaction, and compliance at every level of our service.
Join us and be part of a company that connects people and cultures while upholding the highest standards of aviation excellence.
How to Apply:
Interested candidates can apply online through the IndiGo careers portal.
Alternatively, submit your updated resume with the subject line: Application for AO&CS Regulatory Cabin Services Officer – Chennai to us.
