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Infrastructure Specialist
Overview
ABOUT US:
Founded in 1993, Bayview Asset Management is an investment management firm focused on investments in mortgage and consumer credit, including whole loans, asset-backed securities, mortgage servicing rights, and other credit-related assets.
POSITION SUMMARY:
The Infrastructure Specialist is responsible for supporting and coordinating enterprise infrastructure operations and initiatives, with a strong emphasis on contract and vendor management, budget tracking and forecasting, cross-team coordination, and oversight of an India-based offshore team. This role ensures day-to-day infrastructure activities are planned, executed, and reported effectively, while maintaining service quality, cost control, and alignment to IT standards and security requirements.
This position partners closely with Infrastructure Engineering, Support, Security, Governance, Finance/Procurement, and business stakeholders to deliver reliable infrastructure services and continuous operational improvement.
RESPONSIBILITES:
Vendor & Contract Administration
- Track contracts, renewals, and documentation across infrastructure vendors (hardware, software, telecom, cloud, managed services).
- Coordinate with Procurement, Legal, and vendors on renewals, onboarding, and updates.
- Maintain contract repository and monitor vendor deliverables; escalate issues as needed.
Financial & Budget Support
- Track infrastructure spend (Opex/Capex) and support budgeting, forecasting, and variance reporting.
- Assist with invoice validation and coordinate with Finance on reporting and cost allocations.
Operations Coordination & Reporting
- Coordinate activities across infrastructure teams to align priorities and timelines.
- Support planning routines, status tracking, and risk/issue logging.
- Prepare and maintain dashboards, reports, and documentation.
Team & Offshore Coordination
- Support task tracking, scheduling, and workload coordination for offshore teams.
- Maintain runbooks, handoffs, and coverage schedules; monitor completion and escalate issues.
Infrastructure Support Activities
- Assist with incident, change, and maintenance coordination.
- Maintain asset records, lifecycle tracking, and audit documentation.
QUALIFICATIONS:
- Highschool / Associate / Bachelor’s degree in Information Systems, Business, Computer Science, or related field preferred.
- 5+ years of experience in IT infrastructure operations, coordination, or service management roles.
SKILLS:
- Strong organizational and planning skills; able to manage multiple priorities and deadlines.
- Excellent stakeholder communication and coordination across technical and non-technical audiences.
- Strong vendor management, negotiation support, and service-level performance tracking.
- Financial discipline with attention to detail for spend tracking, forecasting, and variance management.
- Ability to create executive-ready dashboards, KPIs, and status reporting.
- Process-oriented mindset with continuous improvement focus.
- Comfortable operating in a regulated, security-conscious environment.
- Demonstrated experience managing vendor contracts, renewals, and SLA performance.
- Strong experience with budget tracking, forecasting, and invoice validation in an IT environment.
- Experience coordinating offshore teams (India) and managing cross-time-zone execution.
- Working knowledge of enterprise infrastructure domains (network, compute, storage, endpoint, cloud) and ITIL practices (incident/change/problem).
- Proficiency with reporting and planning tools (Excel, PowerPoint, ServiceNow/Jira or similar ticketing/project tools).
Certifications, Licenses, and/or Specialized Training
Preferred (not required):
- ITIL Foundation
- PMP / CAPM (or equivalent project management certification)
- ServiceNow fundamentals or equivalent ITSM platform training
EEOC
Bayview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
