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Inside Sales/Telesales Representative – SMB Retail Solutions
Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
Company: DTS Connex
Website:
Location: Remote or Hybrid
Job Type: Full-Time
WHY DTS CONNEX?
DTS Connex helps businesses improve operational efficiency through SaaS-based cash management platforms, managed services, operational technologies, and recurring supply solutions. Our team partners with multi-location businesses to improve visibility, accountability, and operational execution across their store environments. This role offers the opportunity to build meaningful sales experience while working alongside experienced senior sales professionals in a growing technology-enabled organization.
POSITION OVERVIEW:
DTS Connex is seeking a motivated and customer-focused Inside Sales / Telesales Representative to support the growth of our small and mid-sized business customer base, primarily organizations with 100 locations or fewer.
This role is responsible for outbound prospecting, relationship development, and sales of DTS Connex’s SaaS-based cash management and retail operations platform, along with related consumable products used in day-to-day store operations.
The ideal candidate will help businesses improve operational efficiency, visibility, cash accountability, and store execution through a combination of:
- SaaS and managed service solutions
- Cash management technologies
- Operational workflows
- Recurring consumable supply programs
The ideal candidate is energetic, organized, consultative in approach, and comfortable balancing high-volume outreach with solution-oriented selling.
KEY RESPONSIBILITIES:
Outbound Prospecting & Pipeline Development
- Conduct outbound calling and targeted outreach to cash-intensive businesses including:
- Specialty retail
- Restaurants
- Convenience stores
- Grocery
- Hospitality
- Franchise organizations
- Identify and qualify new business opportunities within small and mid-market accounts
- Develop and maintain a healthy sales pipeline through proactive outreach and follow-up activity
- Schedule discovery meetings and solution discussions for senior sales executives when appropriate
SaaS & Solution Sales
Promote and position DTS Connex solutions including:
- SaaS-based cash management and operational platforms
- Cash visibility and reporting solutions
- Smart safe and cash automation technologies
- Managed operational services
- Retail and POS operational workflow solutions
- Store-level operational efficiency tools
Help customers understand how DTS Connex solutions can:
- improve cash accountability,
- streamline store operations,
- reduce shrink and loss exposure,
- improve labor efficiency,
- and provide operational visibility across locations.
Opportunity Qualification & Sales Team Support
- Qualify inbound and outbound opportunities for the broader sales organization
- Independently manage smaller transactional and SMB opportunities
- Transition larger, multi-location, strategic, or technically complex opportunities to senior sales representatives
- Support senior sales staff with:
- account research,
- customer follow-up,
- quoting,
- pipeline development,
- and sales coordination activities
HubSpot & Sales Administration
- Maintain accurate records of customer interactions and opportunities within HubSpot
- Track sales activity, pipeline status, and forecasting updates
- Collaborate with operations, customer service, and senior sales leadership to ensure smooth onboarding and customer support
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Bachelor’s degree or equivalent experience required
- 3 - 5 years of inside sales, telesales, business development, or customer-facing sales experience
- Strong communication and phone-based selling skills
- Comfortable with outbound prospecting and cold calling
- Ability to build rapport quickly and maintain customer relationships
- Strong organizational and time management skills
- Experience using HubSpot or similar CRM platforms
- Proficiency in MS Office tools.
PREFERRED SKILLS AND EXPERIENCE:
- Experience selling SaaS, recurring revenue solutions, or operational services
- Experience selling into retail, restaurant, grocery, hospitality, or franchise organizations
- Familiarity with:
- cash management products,
- retail operations,
- POS-related products/services,
- operational consumables,
- or multi-location retail operations
- Experience supporting field sales or enterprise sales teams
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner.
LOCATION -- Virtual, Ohio 00000Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
