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Insurance Sales and Service Representative – Level I

June 18, 2026

Job Description:

Provide a high level of support and consultation as it relates to quoting, selling and servicing insurance policies, counseling and providing guidance on matters of protection and coverage, and answering complex questions as it relates to billing, renewals, and endorsements
Provide remarkable service across channels to positively impact customer retention and loyalty creating life-long customers and promoters
Resolves customer complaints and seeks management assistance for complaint resolution timely and as needed
Capture and deliver a high level of service by gathering, processing, consolidating, and analyzing data to promote brand loyalty and increase retention for the General Motors Insurance brand
Monitor and maintain a closed loop feedback process to ensure that all customer requests and expectations are exceeded, including scheduling appropriate account follow-up to ensure customer expectations are met and the highest level of satisfaction is delivered
Establish open communication and build professional relationships with other departments in an effort to enhance the customer experience and secure customer loyalty
Demonstrate a high degree of professional decorum to represent General Motors Insurance in a positive manner
Execute specialty team processes and strategies as assigned by General Motors Insurance leadership

Requirements:

**Skills and Abilities**- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)- Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures- Must embrace company principles and demonstrate understanding of General Motors Insurance and GM Financial’s culture- Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience- Excellent interpersonal, written, and oral communication skills which includes exceptional active listening skills- Strong analytical and problem solving skills with an action-oriented mindset- Ability to work independently and use sound judgment in relation to handling customer inquiries and complaint resolution- Proactively manage time while balancing assigned accounts/tasks with minimal supervision- Strong ability to navigate and use multiple applications/systems effectively to resolve customer requests and/or inquiries- Ability to type a minimum of 40 words per minute- Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, leaders, peers, and senior management- Subject to stressful situations- Possibility of working long hours may be required to support business needs- Limited travel may be required to support business needs- Must be able to work a flexible schedule to include evenings, weekends, holidays and potential shift changes- Occasional overtime or split shifts may be required**Licenses and Certifications**- Must hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State or be able to obtain within 30 days of start date required**Work Experience**- 0-2 years of customer service experience preferred**Education**- High School Diploma or equivalent required- Bachelor’s Degree or equivalent combination of education and experience preferred

Benefits:

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...