IT Help Desk Tech

Job Description Job Description Starting pay rate: $23- $24 per hour This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 198+ locations in nine states and reports to the Director of IT. Roles and Responsibilities: Ø Support the NCR Aloha POS systems Ø Support users and restaurant locations (our customers) via the phone, remotely accessing user/restaurant workstations with LogMeIn, and onsite visits Ø Repair and upgrade computers and laptops as needed. Build and deploy new systems when required Ø Install software applications to IT department specifications Ø On-call rotation: providing remote and onsite support after normal business hours as needed. This is a seven-day responsibility – most of which is on the weekend. Ø Pull and terminate network cable runs and camera cable runs as needed Ø Install network cabinets and network related equipment Ø Support our digital surveillance environment (cameras, DVRs, etc.) Ø Assist the Director of IT with various projects Core Experience: Ø Windows 11/10, reinstall OS on laptops/desktops via Microsoft’s installation process or an imaging process Ø PC hardware repair experience Ø MS Office Suite Products Ø Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience. Demonstrate (explain) IPV4 networks and what the different configuration components mean. Ø Desktop/server remote control software experience Ø CAT 5e/6 network and camera cabling, terminating ends, testing, and troubleshooting Ø Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom outages Ø General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function printers (scanning/printing) Ø Help Desk Ticketing System Preferred Experience: Ø A+ certification Ø Point of Sale device/system experience Ø Headset/Speed of Service equipment Non-Technical Skills: Ø Self-motivated Ø Be very comfortable with air and ground travel; could travel 1 – 2 weeks at a time plus day trips Ø Team player, personable, energetic, approachable Ø Ongoing willingness to learn and assist with documentation Ø Ability to drive a car, their own car, and has a good driving record Ø Outstanding and professional customer service skills; be very comfortable conversing with customers. Ø General knowledge of tools/power tools, ladders Ø Ability to lift 50 lbs. Ø Comfortable accessing building roofs

Required qualifications:

  • Support the NCR Aloha POS systems
  • Support users and restaurant locations
  • Repair and upgrade computers and laptops
  • Build and deploy new systems
  • Install software applications
  • Provide remote and onsite support
  • Pull and terminate network cable runs
  • Install network cabinets and related equipment
  • Support digital surveillance environment
  • Assist with various projects
  • Windows 11/10 installation
  • PC hardware repair experience
  • MS Office Suite Products
  • Basic networking knowledge
  • Remote control software experience
  • Network cabling experience
  • Knowledge of broadband circuits
  • General knowledge of Battery Backups
  • Help Desk Ticketing System

Desired qualifications:

  • A+ certification
  • Point of Sale device/system experience
  • Headset/Speed of Service equipment
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