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IT Operations Specialist

May 30, 2026

About the Company Born from groundbreaking research at Columbia University and Yale University, CertiK is a leading Web3 security company focused on securing blockchain protocols, smart contracts, and decentralized applications through cutting-edge security research, formal verification, and AI-powered technology. Founded in 2017 and headquartered in New York City, CertiK provides end-to-end security solutions including smart contract audits, penetration testing, on-chain monitoring, incident response, and compliance services for some of the largest projects in the digital asset ecosystem. Today, CertiK supports thousands of enterprise clients and Web3 projects globally, with a distributed international team spanning North America, Asia, and Europe. The company is backed by leading investors including Coatue, Goldman Sachs, Insight Partners, and Sequoia Capital, and has been recognized by organizations such as the World Economic Forum and CB Insights for its contributions to blockchain security innovation. About You You are proactive, reliable, and enjoy helping people solve problems. You are highly organized, eager to learn, and comfortable supporting both technical and non-technical teams. You enjoy being hands-on, can adapt quickly in a fast-paced environment, and are willing to take ownership of day-to-day operational tasks to help keep the office and systems running smoothly. Responsibilities<ul> <li>Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues</li> <li>Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management</li> <li>Troubleshoot basic network, system, printer, conferencing, and office technology issues</li> <li>Coordinate with internal teams and external vendors on IT-related requests and maintenance</li> <li>Help manage inventory of laptops, accessories, and office IT equipment</li> <li>Support company tools and platforms such as Google Workspace, Slack, Zoom, Okta, and related systems</li> <li>Assist with documenting IT processes, setup guides, and internal procedures</li> <li>Provide general operational support for office and cross-functional team needs when required</li> </ul> <div> </div> Requirements<ul> <li>Bachelor's Degree in Computer Science, Engineering or related field</li> <li>2+ years of experience in IT support, help desk, office IT, or a related field preferred</li> <li>Basic understanding of computer systems, networking, and common SaaS tools</li> <li>Strong communication and interpersonal skills</li> <li>Organized, detail-oriented, and responsive</li> <li>Comfortable working in a fast-paced environment with shifting priorities</li> <li>Willingness to learn new systems and technologies</li> </ul> Plus<div> <ul> <li>Located near or able to commute conveniently to our Midtown Manhattan office</li> <li>Experience supporting macOS environments</li> <li>Familiarity with Google Workspace, Okta, Slack, Zoom, or MDM tools</li> <li>Previous experience supporting office operations or employee onboarding processes</li> <li>Interest in cybersecurity, blockchain, or Web3</li> </ul> </div> The expected base salary range for this role is $70,000 - $90,000, depending on experience and qualifications. CertiK is proud to offer medical, vision, and dental insurance, 401(k) plan with company matching, life and accidental death and dismemberment insurance, HSA (with high deductible plan), FSA, and other benefits to all full-time employees, along with flexible paid time off and holidays. CertiK also offers a variable commission program for business development sales roles. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. CertiK is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. CertiK will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. <a rel="noopener noreferrer" href="https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf" class="postings-link">https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf</a> All CertiK employees are expected to actively support diversity on their teams, and in the Company.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...