IT Support Associate II, Ops Tech Solutions (OTS) - Fixed Field

About the position

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Responsibilities

  • Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
  • Handling support requests and procedures across the network.
  • Assisting in training new hires.
  • Continuous learning of new technologies.
  • Supporting customers from multiple buildings in the area, as well as remote customers.
  • Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
  • Traveling within your local or regional area to support our customers.
  • Flexibility with schedule, shift rotation between days & nights
  • Troubleshooting and resolving issues with existing IT equipment.
  • Deploying new technology solutions.
  • Getting a critical scanner back online.
  • Setting up new laptops for incoming associates.
  • Problem-solving network connectivity challenges.
  • Collaborating with teams to implement technology improvements.
  • Being the go-to tech expert for our operations teams.
  • Provide essential IT support that keeps our operations running smoothly.
  • Partner with multiple teams to resolve technology challenges.
  • Manage and maintain critical equipment that powers our daily operations.

Requirements

  • Experience troubleshooting and debugging technical systems
  • Experience in a dynamic environment with a high degree of customer service
  • Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
  • 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Nice-to-haves

  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Benefits

  • Comprehensive healthcare benefits starting on Day 1
  • Matching 401(k) program
  • Up to 20 weeks of paid parental leave
  • Casual dress code
  • EAP
  • Mental Health Support
  • Medical Advice Line
  • 401(k) matching
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