Jefe/a de Recepción para Hotel

En BLUESEA Hotels hacemos que viajar sea fácil, accesible y sin complicaciones. Somos un grupo hotelero especializado en turismo vacacional, con sede en Palma de Mallorca y con presencia en los destinos más icónicos de España: Baleares, Canarias, Costa del Sol, Costa Brava, Valencia, Costa de Almería, Cádiz, Costa de la Luz, Rías Baixas, Cantabria, Madrid y Marrakech.

Trabajamos para evolucionar y que cada estancia sea mejor que la anterior, apostando por una gestión vanguardista, flexible y responsable.

Actualmente, estamos ampliando nuestro equipo y buscamos incorporar un/a Jefe/a de Recepción para el departamento de Recepción, cuya misión principal será organizar, coordinar y supervisar la operativa del área, garantizando una atención excelente al cliente, la correcta gestión de los procesos administrativos y el cumplimiento de los estándares de calidad de la compañía.

Organizar y supervisar el funcionamiento diario del departamento de Recepción.

Coordinar, liderar y motivar al equipo de recepcionistas y personal a su cargo.

Garantizar la correcta gestión de reservas, check-in, check-out y atención al cliente.

Supervisar la aplicación de los procedimientos operativos y estándares de BLUESEA Hotels.

Gestionar incidencias, quejas y situaciones especiales de clientes, asegurando una resolución eficaz.

Supervisar la correcta facturación, cierres de turno y controles administrativos.

Participar en la selección, formación y evaluación del equipo de Recepción.

Cumplimentar informes, registros y controles propios del área.

Garantizar el cumplimiento de las normas de calidad, prevención de riesgos laborales y protección de datos.

Requisitos mínimos

  • Experiencia previa como Jefe/a de Recepción o 2º Jefe/a de Recepción en hoteles o alojamientos turísticos.
  • Conocimiento avanzado de sistemas de gestión hotelera (PMS) y procesos de Recepción.
  • Nivel alto de español e inglés; se valorarán Alemán,
  • Capacidad de planificación, organización y control operativo.
  • Conocimientos de facturación, cobros y cierres administrativos.
  • Liderazgo y capacidad de gestión de equipos.
  • Orientación al cliente y a la calidad del servicio.
  • Trabajo bajo presión y gestión de prioridades.
  • Formación y desarrollo profesional.
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