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Manager, Appeal Shipment Teams

June 6, 2026

About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. JOB SUMMARY:CorroHealth is seeking a Manager, Appeal Shipment Teams to join our team!ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.Location: This is a REMOTE position within the US OnlyRequired Schedule: Monday - Friday, 8:00 AM - 5:00 PMManagement & Oversight<ul><li>The Manager of the Appeals Shipment Teams will oversee (2) Supervisors, the quality assurance, documentation completeness, regulatory adherence, and operational efficiency across all pre‑ and post- shipment workflows.</li><li>Monitor workload distribution and performance metrics to maintain a balanced, high-performing team environment.</li><li>Develop and refine workflows to enhance turnaround time, quality assurance, and escalation management.</li></ul> Communication & Collaboration<ul><li>Oversee communications for the Appeals Pre- and Post- Shipment divisions, ensuring timely, consistent, and professional correspondence across internal teams, clients, and payers.</li><li>Serve as the key liaison between Operations, Quality, and Leadership to support clear process alignment and continuous improvement initiatives.</li><li>Facilitate team meetings and cross-departmental updates to ensure transparency and unified departmental direction.</li></ul> Strategic Development<ul><li>Partner with senior leadership to identify process improvement opportunities and streamline Appeals workflows through data analysis and Lean methodology.</li><li>Partner with analytics teams to track trends in appeal success rates tied to submission quality</li><li>Promote accountability and professional development within the team, emphasizing accuracy, communication excellence, and client satisfaction.</li><li>Drive reduction of manual work, including minimization of mail/fax processes in favor of portal submissions where applicable</li><li>Analyze root causes of resubmissions, rework, and rejected/returned appeals (e.g., missing clinical documentation, incorrect forms, filing limit issues, or submission method errors). Develop and implement corrective action plans to address recurring issues and prevent downstream delays</li><li>Establish feedback loops to continuously improve first-pass submission quality and reduce avoidable resubmissions</li></ul>Reporting & Analytics<ul><li>Track and provide regular reporting and insights to leadership on key performance indicators (KPIs) including:</li><li>Appeal readiness turnaround time</li><li>Quality audit scores</li><li>Submission timeliness</li><li>Volume by payer and submission method</li><li>Utilize tools such as Salesforce, Power BI, or other reporting platforms to drive data-informed decision making</li></ul>Preferred Qualifications<ul><li>Experience in multi-payer, multi-state appeals operations</li><li>Familiarity with Payer Portals, workflow tools, and automation initiatives</li><li>Experience implementing SOPs, QA programs, or operational transformations</li><li>Process improvement experience</li></ul>PHYSICAL DEMANDS: Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...