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Mortgage Loan Officer

June 6, 2026

As the largest privately-held commercial bank in the Pacific Northwest, our mission for over a hundred years has been achieving the utmost in client service through understanding and meeting the unique financial needs of our customers. Our Home Loan Division (HLD) is a critical part of supporting our clients across Washington, Oregon, and Idaho.

For Washington Trust Bank, ideal candidates demonstrate a can-do attitude, approach situations collaboratively and possess unwavering integrity combined with the skills and experience required for success. This is an experienced external loan officer who sources their own business through Professional relationships, realtor referrals, repeat clients, and other compliant means. Bring your entrepreneurial spirit to our relationship driven business model, and be prepared to make a positive difference in our communities. 3+ years of experience as a mortgage loan officer is preferred, this individual will join the external mortgage loan officer team.

Essential Functions:

Establishes and develops relationships with real estate agents so that potential mortgage customers will be referred to WTB.
Completes loan application with customer; acts as liaison between customer and HLD. Turns in a completed loan application within 48 hours of receipt.
Represents WTB to real estate companies and potential mortgage customers.
Pre-qualifies self-employed borrowers, prepares cash flow work sheets and analyzes financial records and tax returns.
Maintains responsibility for the loan file from application through closing. Holds periodic review sessions with assigned processors.
Balances time between the office and in the community to promote themselves and the Bank, and ensure timely customer communication.
Maintains a regular calling schedule on offices and real estate agents, keeping them up to date on WTB loan programs.
Establishes good working relationships with the HLD support staff.
Cross sells WTB products and services to loan customers.
Responsible for meeting negotiated production goals.
Reports regularly to department manager or center manager, or as requested.
Perform compliance and risk management duties as required or assigned
Regular, reliable attendance is required.

Requirements

Collection of applicable fees from borrowers.
Knowledge of real estate and mortgage banking industry.
Knowledge of Truth-in-Lending and compliance with government regulations.
Knowledge of conventional, FHA, VA, and construction loan policies and procedures.
Required to have or obtain a Mortgage Loan Originator registration number through the Nationwide Mortgage Licensing System & Registry (NMLS)
Ability to work independently and perform problem solving and decision making under minimal supervision.
Strong detail orientation with high level of organizational skills and ability to multi-task, managing interruptions with multiple projects.
Ability to prioritize assignments and handle multiple priorities while maintaining a high level of service to clients in a deadline driven environment under the direction of management.
Excellent interpersonal skills; ability to collaborate with and work effectively with diverse groups of people, managing conflict and negotiating for results when needed.
Strong verbal and written communication skills, including ability to communicate and collaborate effectively with technical and non-technical people.
Proficient PC and technical skills to navigate Bank software, including the Microsoft Office Suite of products and related applications.
Ability to work additional hours as required by operational and production work loads.

Pay Range: $16.30 - $35.00 per hour in addition to monthly gross commissions. Target starting wage is $25.00 per hour as a non-recoverable draw against monthly commissions. You will become a participant in the MLO incentive plan immediately upon starting your employment with us.

Location: Portland Financial Center

What Our Culture Can Offer You:

Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE ( as part of your total compensation.

Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...