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Onboarding Agent

June 9, 2026

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains. About The Role: In this role, you will be responsible for onboarding all new restaurant customers to the Sauce platform, ensuring a successful and efficient setup. You will work with restaurant customers to make sure strong processes are built out and implemented early on. You'll work very closely with the Sales & Customer Success teams that are in the field and often need help on the spot with our biggest restaurant customers to ensure their onboarding experience goes smoothly as well. As you grow in this role, you’ll be proactively reaching out to restaurant owners throughout their onboarding cycle, helping them learn about and understand the software and platform, setting expectations early and often, and most importantly, working to help them receive more and more orders! You'll report directly to the Onboarding Team Lead. During your shift, you'll work mainly on Hubspot, Slack, the Sauce Dashboard, and Google My Business (GMB) & Reserve by Google. Communication & attendance are super important in this role! Shift available: Monday-Friday, 9 Hour Shift (8 Hours + 1 Hour Lunch) 10AM - 7PM EST What You’ll Do:<ul> <li>Proactively reach out to restaurant customers to get them live on the Sauce platform using the onboarding checklist </li> <li>Stay connected and be in the know with your customers to anticipate their needs as they happen</li> <li>Stay and work in an organized manner to help stay on top of issues that arise</li> <li>Receive and assist live help requests from Customer Success and/or Sales</li> <li>Upload links on different platforms like Wordpress, Go Daddy, Square, etc</li> <li>Communicate constantly with Customer Success and/or Sales to remain in the know of who they are working with and who may be coming on board soon</li> <li>Daily Google support</li> <li>Stay organized with your Hubspot Onboarding (OB) ticket board</li> </ul> About You:<ul> <li>You have strong B2B communication skills and speak confidently with other business owners or leaders</li> <li>Some sales experience would be highly preferred (our onboarding team upsells new products and renewals for our customers!)</li> <li>English-Speaking, but Bilingual would be a plus (English + Spanish)</li> <li>You're a hard worker, quick learner and stay very organized with your tasks</li> <li>You work quickly and efficiently, as the pace in the onboarding organization can be quick at times</li> <li>Previous experience working with restaurant industry owners and managers is a big plus!</li> <li>Experience working on Hubspot, Aircall and/or Slack would also be a big plus</li> </ul> Required Technology & Equipment:<ul> <li>Personal computer or laptop with up-to-date software</li> <li>High-speed internet connection</li> <li>Keyboard, mouse, working webcam, and headset with a microphone</li> <li>Primary 24” monitor (with an additional 24” monitor preferred)</li> </ul> What We Offer:<ul> <li>Strong & Competitive Compensation Package</li> <li>Flexible Work Environment</li> <li>Paid Sick Days</li> <li>Paid Personal/Vacation Days</li> <li>Local National Holidays Off</li> </ul> Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...