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Online Chat Support Executive – Work From Home (Freshers Welcome)
Job Summary
Progressive Technology is seeking enthusiastic and customer-focused individuals to join our remote support team as Online Chat Support Executives. This is a fantastic opportunity for freshers or individuals looking to build a career in customer service and remote work environments. As an Online Chat Support Executive, you will be the first point of contact for customers via live chat, providing real-time assistance and ensuring a smooth, efficient, and positive experience.
Key Responsibilities
Handle incoming customer queries through live chat with accuracy and professionalism.
Provide prompt responses to customer concerns and resolve issues efficiently.
Maintain a high level of product knowledge to offer tailored support.
Escalate complex problems to senior support staff or technical teams when necessary.
Follow communication guidelines, scripts, and workflows consistently.
Update customer records and interaction details accurately in internal systems.
Meet or exceed performance targets for response time, customer satisfaction, and issue resolution.
Collaborate with other departments to ensure timely problem resolution.
Required Skills and Qualifications
Excellent written English communication skills.
Strong typing speed (minimum 35 WPM) and attention to detail.
Ability to multitask and manage time efficiently in a high-volume environment.
A customer-centric approach with empathy and patience.
Basic computer literacy and comfort working with chat and CRM tools.
High-speed internet connection and a quiet home workspace.
Experience
Freshers are welcome to apply – full training will be provided.
Prior experience in a customer service or chat support role is a plus but not required.
Working Hours
Flexible shifts available (Morning, Evening, and Night Shifts).
Candidates should be open to working on weekends or public holidays on a rotational basis.
Full-time (8-hour shifts) with 1-hour break included.
Knowledge, Skills, and Abilities
Strong interpersonal skills and a professional online presence.
Ability to remain calm under pressure and handle difficult conversations with tact.
Willingness to learn and adapt to new tools and technologies quickly.
Basic understanding of e-commerce, SaaS, or tech-based products is desirable.
Goal-oriented mindset with the ability to work independently and in teams.
Benefits
Work from the comfort of your home – 100% remote.
Competitive entry-level salary with performance bonuses.
Paid training and onboarding.
Career advancement opportunities within the company.
Health and wellness support programs.
Internet allowance and flexible leave policy.
Why Join Progressive Technology?
At Progressive Technology, we believe in empowering talent and fostering growth. Whether you are a fresher looking for your first job or someone transitioning to remote work, we offer a supportive, inclusive, and learning-driven environment. Our team is built on trust, flexibility, and innovation—making us a top choice for young professionals across the globe.
How to Apply
Ready to kick-start your career in remote support?
👉 Click Apply Now or send your updated resume to us with the subject line: Application for Online Chat Support Executive – WFH.
Only shortlisted candidates will be contacted for the virtual interview process.