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Online Customer Support – Female Freshers Can Apply – Part-Time Remote
Job Summary
SysTechCare Support is looking for empathetic, articulate, and tech-comfortable part-time Online Customer Support Executives to help our customers over chat, email, and social channels. This role is fully remote, designed for female freshers (students, returnees to work, or early-career professionals) who want to build a strong foundation in customer success while enjoying flexible hours and structured training.
Key Responsibilities
Respond to customer queries via live chat, email, social media DMs, and ticketing tools with accuracy and warmth.
Log, categorize, and escalate issues in the CRM/ticketing system following defined SLAs.
Provide step-by-step product guidance, FAQs, and self-help resources to customers.
Track unresolved cases and follow up proactively to ensure closure and customer satisfaction.
Document recurring issues and share insights with the Product/Tech teams.
Maintain confidentiality, data accuracy, and compliance with internal policies.
Meet or exceed KPIs: first response time, CSAT, resolution time, quality score, and adherence.
Participate in regular coaching, QA reviews, and knowledge-base updates.
Required Skills and Qualifications
Education: Any graduate/undergraduate course (current students welcome).
Communication: Strong written English; ability to type quickly and clearly.
Customer Focus: Naturally empathetic, patient, and solution-oriented.
Tech Readiness: Comfortable using web apps, spreadsheets, chats, CRMs, and ticketing tools (training provided).
Professionalism: Reliable, punctual, and able to follow workflows and scripts.
Attention to Detail: Able to document conversations and resolutions precisely.
Experience
Experience not mandatory—freshers are encouraged to apply.
Prior exposure to customer service, BPO, or online support (internships/part-time) is a plus, not a requirement.
Working Hours
Part-time: ~20–25 hours per week (e.g., 4–5 hours/day, 5 days a week).
Flexible shifts available (morning/afternoon/evening/weekend rotations).
Ability to commit to at least 3–6 months preferred.
Knowledge, Skills, and Abilities
Basic understanding of customer support etiquettes (tone, empathy, clarity).
Ability to multitask between multiple chat windows and tools.
Strong problem-solving mindset; knows when to escalate.
Willingness to learn product features and continuously upskill.
Comfortable working independently in a remote, metrics-driven environment.
Benefits
Work-from-home flexibility with part-time hours.
Paid training on tools, processes, and soft skills.
Performance-based incentives/bonuses in addition to base stipend/hourly pay.
Experience letter and career path into full-time Customer Success/Support roles.
Supportive, mentorship-driven culture designed for early-career growth.
Wellness days/mental health-friendly policies (as per company norms).
Why Join SysTechCare Support?
Start your career in a safe, supportive, and growth-focused environment.
Learn industry-standard customer support tools and processes.
Gain real, resume-worthy experience without needing prior exposure.
Be part of a team that values empathy, learning, and impact.
Opportunity to convert to full-time for high performers.
How to Apply
Send the following to us (or through the application portal, if provided):
Updated resume (PDF) with contact details.
A brief cover note (3–5 lines) explaining why you are a great fit.
Your available working hours/shift preference and earliest start date.
(Optional) A short 1–2 minute voice note or Loom link demonstrating your communication style.