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Operational Analyst

June 6, 2026

DescriptionRole: Operational AnalystDepartment: Automation Location: Remote, United States At Storage Solutions, the Operational Support Analyst plays a critical role in supporting the successful design, implementation, and ongoing optimization of automated warehouse and material handling systems. This position partners closely with clients, internal engineering and software development teams, and third-party providers to analyze operational needs, evaluate system functionality, and support integrated automation solutions that improve efficiency, reliability, and throughput performance. The Operational Support Analyst is responsible for interpreting operational and system data, identifying trends and opportunities for improvement, and helping define system logic, functionality, and operational requirements. This role supports both project implementation and post-go-live operational activities by assisting with system testing, documentation, training, troubleshooting, and Hypercare support efforts. Success in this role requires strong analytical and problem-solving capabilities, effective communication skills, and the ability to collaborate across technical and operational teams in a fast-paced, customer-focused environment. OVERALL RESPONSIBILITIES:<ul><li>Collaborate with clients and internal teams to identify and define preferred system and operational solutions </li><li>Analyze complex operational and system data to identify trends, defects, gaps, and improvement opportunities </li><li>Develop a clear understanding of system requirements, operational rules, and system functionality </li><li>Support system simulations, evaluations, and solution validation activities</li><li>Document and communicate system evaluations, operational requirements, and project execution needs </li><li>Generate the functional description of operation documentation for assigned projects</li><li>Assist the software implementation team included development of the functional specification document.</li><li>Provide operational and systems support during implementation and post-go-live phases, including Hypercare support </li><li>Deliver training, mentoring, and guidance to team members and operational users as needed </li><li>Build and maintain positive working relationships with clients, vendors, and cross-functional internal teams </li><li>Travel to customer sites as needed to support implementation, observation, training, troubleshooting, and operational analysis </li><li>Ensure compliance with company policies, procedures, and safety expectations </li></ul>KNOWLEGDE & SLILL REQUIREMENTS: <ul><li>Strong analytical, organizational, and problem-solving skills </li><li>Ability to interpret complex data and communicate findings effectively </li><li>Experience collaborating with software, systems, or operational teams </li><li>Effective verbal and written communication skills </li><li>Ability to manage multiple priorities in a dynamic environment </li><li>Customer-focused mindset with strong interpersonal skills </li><li>Willingness to travel as business needs require </li></ul> PROFESSIONAL QUALITIES:<ul><li>Fast Paced Multi-Tasker</li><li>Strong work ethic</li><li>Ability to adapt to new work platforms and tools</li><li>Strong organizational skills</li><li>Ability to work with all team members to ensure on time accurate completion</li><li>Attention to details</li></ul>Why work for Storage Solutions - A Jungheinrich Company?Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values. We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes. Additional Benefits• Competitive Salary• Generous Paid Time Off• Medical, Dental, and Vison Benefits• 401K with Company Match• Company HSA Contribution• Professional Growth Opportunities

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...