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Part-time Remote Hospital Service Technician - Medical Equipment Management Expert
Join Agiliti Make an Impact in Healthcare and Grow Your Career At Agiliti, we believe every interaction has the power to change a life. As a nationwide company of passionate medical equipment management experts, we proudly serve hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. We're on a mission to help hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. If you're driven by purpose and looking for a role that makes a difference, we want you to join our team as a part-time Remote Hospital Service Technician! About the Role As a Hospital Service Technician (HST) at Agiliti, you'll play a critical role in ensuring the efficient flow of medical equipment within our partner hospitals. This part-time, remote opportunity requires a strong and diverse skillset, a commitment to quality customer service, and a willingness to work flexible hours, including evenings, weekends, and holidays. You'll be responsible for delivering patient-ready equipment, communicating with clinical staff, and maintaining a professional relationship with hospital personnel. Key Responsibilities • Deliver equipment to patient rooms or standby locations in patient-ready condition with appropriate software, accessories, and disposables. • Confidently communicate with clinical staff on equipment features, functionality, and other relevant topics. • Provide quality service, perform to quality standards, and meet both customer and company metrics. • Pick up, clean, and process all equipment, preparing it for patient-ready use following all company and hospital protocols. • Maintain a professional relationship with all hospital staff and other personnel, acting as a subject-matter expert in customer service. Essential Qualifications To succeed in this role, you'll need • A high school diploma or equivalent. • Customer service experience, with prior work experience in a hospital setting preferred. • Basic computer skills and the ability to learn our systems and technology. • Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule. • The ability to lift and/or push up to 75 pounds and stand and walk for long periods of time. • The ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time. Preferred Qualifications While not required, the following qualifications can give you a competitive edge • Previous experience in medical equipment management or a related field. • Knowledge of medical equipment and hospital operations. • Certifications or training in equipment management or customer service. Skills and Competencies To excel as a Hospital Service Technician at Agiliti, you'll need to demonstrate the following skills and competencies • Computer Literacy • Customer Complaint Resolution • Customer Service • Detail-Oriented • Group Problem Solving • Interpersonal Communication • Inventory Management • Quality Control (QC) • Teamwork • Written Communication Career Growth Opportunities and Learning Benefits At Agiliti, we're committed to helping our team members grow and develop their careers. As a Hospital Service Technician, you'll have opportunities to • Develop your skills and expertise in medical equipment management. • Learn from experienced professionals and industry experts. • Take on new challenges and responsibilities as you grow in your role. • Access training and development programs to enhance your career prospects. Work Environment and Company Culture At Agiliti, we pride ourselves on our positive and supportive work environment. As a part-time Remote Hospital Service Technician, you'll be working with a team of passionate professionals who are dedicated to making a difference in healthcare. Our company culture is built on the values of • Collaboration and teamwork. • Customer-centricity and a commitment to quality service. • Innovation and continuous improvement. • Diversity, equity, and inclusion. Compensation, Perks, and Benefits We offer a competitive salary and a robust suite of benefits for regular, full-time, non-union employees, including • Health insurance options for Medical, Dental & Vision plans. • Short- and Long-Term Disability plans. • Flexible Spending Accounts