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Partner Success Management Lead, Best Buy Ads

June 10, 2026

Best Buy Ads is a fast-growing retail media business that connects brands with customers at key moments in their tech journey. With rich data and multi-channel solutions, we help advertisers reach engaged audiences and drive measurable results. As a Partner Success Management (PSM) Lead, you will be a key post-sale partner to our Best Buy Ads partners and their campaigns to deliver strong outcomes. You will play a crucial role in building strong partner relationships, collaborating with cross-functional teams, executing campaigns and ensuring partner satisfaction and retention. This role combines client service, creative strategy, and end-to-end campaign execution. What You’ll Do <ul><li>Maintain and support strong relationships with Best Buy Ads partners through proactive communication, attention to detail, and a partner-oriented mindset.</li><li>Foster trust and collaboration across multiple cross-functional teams including Ads Analytics, Partner and Category Marketing, Media Strategy, and Creative to support business objectives.</li><li>Guide new Best Buy Ads partners through onboarding, ensuring a smooth transition and effective use of Best Buy Ads products.</li><li>Serve as the primary post-sale contact, aligning campaign execution with partner objectives.</li><li>Coordinate campaign setup, gather inputs, and manage advertising elements.</li><li>Monitor campaign performance, providing recommendations to improve outcomes.</li><li>Support reporting and regular campaign performance reviews with partners.</li><li>Act as a partner advocate, sharing feedback to enhance offerings.</li><li>Mitigate risk, escalate issues, and work alongside leadership to troubleshoot concerns efficiently.</li><li>Demonstrate professional growth through knowledge sharing. </li><li>Help refine best practices to improve efficiency and partner outcomes.</li><li>Collaborate & support training initiatives. </li></ul>This role is hybrid, which means you will work some days at our corporate office in Richfield, Minnesota, and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process. Basic Qualifications <ul><li>3+ years of experience in a client success or agency account management role.</li><li>Strong understanding of full funnel digital media, marketing, and advertising platforms.</li><li>Excellent communication skills, both verbal and written.</li><li>Analytical mindset with the ability to interpret performance data and make recommendations.</li><li>Highly organized and capable of managing multiple priorities in a fast-paced environment.</li><li>Proactive, solution-oriented, and committed to client success. </li></ul>Preferred Qualifications <ul><li>Digital media, advertising, or retail media experience </li><li>Experience in Salesforce and Workfront </li></ul>What’s In It For You We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our Benefits Include <ul><li>Competitive pay</li><li>Generous employee discount</li><li>Physical and mental well-being support </li></ul>Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service. Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.. For more information about benefits, LOA and paid time off, please refer to our Benefits Guide About Us Best Buy Ads is one of the nation’s largest retail media networks. Backed by the No. 1 consumer tech specialty retailer, we connect leading brands with Best Buy’s 200 million customers through our network of more than 1,000 stores and our massive digital footprint. Our world-class team thinks big, pushes boundaries and shows up every day ready to create the future of retail media. As part of Best Buy Co. Inc., our culture is built on deeply supporting and valuing our amazing employees. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Best Buy is an equal opportunity employer. Position Type: Full timePandoLogic. Keywords: Recruiter, Location: Minneapolis, MN - 55423

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...