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Patient Account Billing Rep I

June 3, 2026

Job DetailsPatient Account Billing Representative IJob DescriptionPatient Account Billing Representative I Summary Responsible for administering the billing to secondary and tertiary payers in alignment with all regulations and hospital policies. Research and respond to inquiries/complaints related to the billing process resolving all elements for processing. Job Duties<ul><li>Processes claims and edits via assigned work queues to ensure third parties have received the information in a timely and accurate fashion.</li><li>Research, make necessary corrections and update accounts ensuring accurate billing</li><li>Remains current on payer plan changes, updates and website in determining benefit eligibility</li><li>Review and resolve assigned charge review edits</li><li>Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.</li></ul> Minimum Qualifications<ul><li>High School Diploma/GED</li><li>2 years healthcare revenue cycle experience or related experience</li><li>Knowledge of healthcare terminology</li><li>Knowledge of State and Federal healthcare billing guidelines</li><li>Demonstrated proficiency in mathematics</li></ul> Preferred Qualifications<ul><li>Bachelor’s Degree or</li><li>Master’s Degree</li><li>experience working with EPIC</li><li>experience in telecommuting</li><li>Knowledge of IDC-10 and CPT coding</li></ul> Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.Work ShiftWorkday Day (United States of America)Worker Sub TypeRegularEmployee EntityThomas Jefferson UniversityPrimary Location Address1101 Market, Philadelphia, Pennsylvania, United States of AmericaNationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. <a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D3950520-1%26h%3D3512320939%26u%3Dhttps%253A%252F%252Fnam10.safelinks.protection.outlook.com%252F%253Furl%253Dhttps%25253A%25252F%25252Fwww.jefferson.edu%25252F%2526data%253D05%25257C01%25257CAngela.Showell%252540jefferson.edu%25257C673e1607452d4029553308db62bc903f%25257C55a89906c710436bbc444c590cb67c4a%25257C0%25257C0%25257C638212334228975351%25257CUnknown%25257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%25253D%25257C3000%25257C%25257C%25257C%2526sdata%253D7iMQ6V6sMcJ3yBHG%25252FSt9Jpd4bGY9m0%25252BAco9WP9U5oWw%25253D%2526reserved%253D0%26a%3DThomas%2BJefferson%2BUniversity&data=05%7C02%7CTierra.Seay%40jefferson.edu%7C672a5210d4be4bfe567808dcb655f166%7C55a89906c710436bbc444c590cb67c4a%7C0%7C0%7C638585727507457915%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=vXxEj%2FR2%2FfziVQHEU4SduSvGsRFXj2TZXon2vkMNnW0%3D&reserved=0" target="_blank" rel="noopener noreferrer">Thomas Jefferson University</a>, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. <a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D3950520-1%26h%3D2726107320%26u%3Dhttps%253A%252F%252Fnam10.safelinks.protection.outlook.com%252F%253Furl%253Dhttps%25253A%25252F%25252Fwww.jeffersonhealth.org%25252Fhome%2526data%253D05%25257C01%25257CAngela.Showell%252540jefferson.edu%25257C673e1607452d4029553308db62bc903f%25257C55a89906c710436bbc444c590cb67c4a%25257C0%25257C0%25257C638212334228975351%25257CUnknown%25257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%25253D%25257C3000%25257C%25257C%25257C%2526sdata%253DrTZbBgF7vJThPl2AyZ0URiy2vzK%25252FMGBCK9oCfnCIjEI%25253D%2526reserved%253D0%26a%3DJefferson%2BHealth&data=05%7C02%7CTierra.Seay%40jefferson.edu%7C672a5210d4be4bfe567808dcb655f166%7C55a89906c710436bbc444c590cb67c4a%7C0%7C0%7C638585727507473088%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=YZ6u4myrPH1%2BjuR8ULkA%2F8nctXWMuUOr7tihDCYZs%2F8%3D&reserved=0" target="_blank" rel="noopener noreferrer">Jefferson Health</a>, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. <a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D3950520-1%26h%3D757118008%26u%3Dhttps%253A%252F%252Fnam10.safelinks.protection.outlook.com%252F%253Furl%253Dhttps%25253A%25252F%25252Fwww.healthpartnersplans.com%25252F%2526data%253D05%25257C01%25257CAngela.Showell%252540jefferson.edu%25257C673e1607452d4029553308db62bc903f%25257C55a89906c710436bbc444c590cb67c4a%25257C0%25257C0%25257C638212334228975351%25257CUnknown%25257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%25253D%25257C3000%25257C%25257C%25257C%2526sdata%253DOPutlxWHBD0yUuQAAIXqbjs9AEK4%25252B0xOE2JwFSR4rcE%25253D%2526reserved%253D0%26a%3DJefferson%2BHealth%2BPlans&data=05%7C02%7CTierra.Seay%40jefferson.edu%7C672a5210d4be4bfe567808dcb655f166%7C55a89906c710436bbc444c590cb67c4a%7C0%7C0%7C638585727507482313%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=d%2Br%2BnkNOl%2Fnb%2Ffx5Fm7JP9tN0ggO%2FYjNNWPIq7Yu9v8%3D&reserved=0" target="_blank" rel="noopener noreferrer">Jefferson Health Plans</a> is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. BenefitsJefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.For more benefits information, please click <a href="https://www.wearejefferson.org/content/dam/enterprise/documents/restricted/guidebook.pdf" target="_blank" rel="noopener noreferrer">here</a>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...