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Patient Relations Representative

June 9, 2026

Work Schedule:100%, day shift working Monday – Friday from 8:00 am – 5:00 pm. This position is remote.To be eligible to work remotely, you must be in an approved remote work state for UW Health. We’ve included a link below to view the full list of approved remote work states. <a href="https://www.uwhealth.org/files-directory/position-descriptions/zImages for Social Media - DO NOT REMOVE/Remote Work States v2.pdf">Approved Remote Work States Listing</a>Be part of something remarkableUse your excellent customer service skills to serve as an initial contact for patients, families, visitors, and staff.We are seeking a Patient Relations Representative to:<ul><li>Perform the initial intake for incoming issues (including patient grievances/complaints and contacts from staff).</li><li>Manage grievances/complaints and other cases with low to moderate complexity.</li></ul> At UW Health, you will have:<ul><li>An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.</li><li>Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.</li><li>Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.</li><li>Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.</li><li>The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.</li></ul> Qualifications<ul><li>Associate's Degree in Business Administration, Human Resources, Communications or Health Care related field Required</li><li>Bachelor's Degree in Social Work, Human Resources, Business Administration, Education or Health Care related field Preferred</li></ul> Work Experience<ul><li>6 months of experience in customer service handling service recovery and/or dispute resolution Required</li><li>1 year of patient contact, health care related experience Preferred</li></ul> Our Commitment to Social Impact and BelongingUW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. <div style="background-color: transparent; border-color: transparent; border-style: none; border-width: 1px; color: black; font-family: Tahoma; font-size: 10pt; margin: 0px; text-align: left;"><a href="https://uwhealth.marketpayjobs.com/ShowJob.aspx?id=3346&entityid=3&p=UWH" target="_blank" rel="noreferrer noopener">Job Description</a> </div><div style="background-color: transparent; border-color: transparent; border-style: none; border-width: 1px; color: black; font-family: Tahoma; font-size: 10pt; margin: 0px; text-align: left;"><a href="https://www.uwhealth.org/files/uwhealth/careers-assets/benefits/HR-110695-17-Benefits-Flier-for-UWHC-Employees.pdf" rel="noreferrer noopener">UW Hospital and Clinics benefits</a></div><div style="background-color: transparent; border-color: transparent; border-style: none; border-width: 1px; color: black; font-family: Tahoma; font-size: 10pt; margin: 0px; text-align: left;"> </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...