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Patient Relations Specialist

June 3, 2026

OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.Job Description:The Patient Relations Specialist plays a vital role in ensuring our patients receive the best care and service possible. This role will handle incoming calls, address patient inquiries, resolve concerns, triage all clinical calls, and schedule all non-surgical office appointments professionally and compassionately. This position greatly impacts patient loyalty and their relationship with the practice for new and existing patients by assuring outstanding patient care, fostering a pleasant initial impression of the practice, and demonstrating to patients that we care. This position requires working in a structured environment, finding answers quickly, adapting to changing situations, and meeting daily performance metrics. <div><div><div><div><div><div><div><div><div>Primary Duties & Responsibilities: <ul><li>Inbound Call Handling </li></ul><ul><li>Efficiently manage a high volume of incoming calls from patients, families, and healthcare providers for all our sites. </li></ul><ul><li>Patient Support </li></ul><ul><li>Provide exceptional customer service by listening to patient concerns, answering questions, and addressing issues promptly and empathetically, ensuring a positive patient experience. </li></ul><ul><li>Problem Solving </li></ul><ul><li>Triage clinical calls, ensure all appropriate questions are asked, and recommend an appropriate course of action. </li></ul><ul><li>Quickly identify and resolve all inquiries, complaints, or issues. </li></ul><ul><li>Uncover the true needs of the patient through branching questions. </li></ul><ul><li>Scheduling </li></ul><ul><li>Appropriately schedule patient appointments based on physician guidelines, patient symptoms, and appointment availability. </li></ul><ul><li>Information Retrieval </li></ul><ul><li>Maintain proficient knowledge of multiple site protocols and physician schedules/changes to ensure appropriate information is provided to patients across all national markets. </li></ul><ul><li>Adaptability </li></ul><ul><li>Adapt to changing situations and prioritize tasks effectively, especially during busy periods. </li></ul><ul><li>Performance Metrics </li></ul><ul><li>Meet and exceed daily, weekly, and monthly performance metrics, including quality, call volume, scheduling accuracy, and resolution times. </li></ul><ul><li>Documentation </li></ul><ul><li>Clearly and concisely document every patient request and pertinent information via appropriate documentation tools so that the practice can successfully respond to patient needs. </li></ul><ul><li>Compliance </li></ul><ul><li>Maintain adherence to regulatory requirements following confidentiality guidelines for current and former patients. </li></ul><ul><li>Collaboration </li></ul><ul><li>Coordinate work efforts with other team members to achieve an efficient workflow and time adherence within the office. </li></ul><ul><li>Effectively communicate and coordinate work efforts with sites to ensure superior, seamless patient care and resolution of issues.</li></ul> Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Qualifications: <ul><li>High School Diploma or GED required. </li></ul><ul><li>Minimum of 3 to 5 years of customer service experience. </li></ul><ul><li>Minimum of one year experience working in a healthcare or call center setting preferred. </li></ul><ul><li>Must be able to meet company technology requirements of a remote work environment. </li></ul><ul><li>Must have a dedicated, quiet, and distraction-free work environment. </li></ul>Knowledge, Competencies & Skills: <ul><li>Strong analytical and critical thinking skills. </li></ul><ul><li>Proficient knowledge of Medical Terminology. </li></ul><ul><li>Excellent customer service skills. </li></ul><ul><li>A positive attitude and a passion for providing exceptional patient care. </li></ul><ul><li>Superior written and verbal communication skills, with the ability to listen actively and empathize with patients. </li></ul><ul><li>Proficient computer software and database skills. </li></ul><ul><li>Strong organizational skills and attention to detail. </li></ul><ul><li>Flexibility and adaptability with the ability to multi-task and work in a fast-paced, high-volume environment. </li></ul><ul><li>Ability to quickly ascertain and implement new product/process information. </li></ul><ul><li>A commitment to maintaining patient confidentiality and privacy. </li></ul><ul><li>Ability to type a minimum of 40 words per minute. </li></ul>Tech Requirements for the Job: <ul><li>High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools. </li></ul><ul><li>Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls. </li></ul><ul><li>Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems. </li></ul><ul><li>Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance. </li></ul>Physical Requirements for the Job: <ul><li>Able to sit, stand, and or walk throughout the day. </li></ul><ul><li>Intermittently required to stoop, bend, speak, and listen. </li></ul>Job Type: Full-Time Pay Range: $19.00 - $22.00 per hour </div></div></div></div></div></div></div></div></div>#LI-REMOTE

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...