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Patient Success & Operations Virtual Assistant (w/ Website & Marketing Support)
<p>This is a remote position.</p> <p>Virtual Rockstar is hiring a full-time Patient Success & Operations Virtual Assistant (w/ Website & Marketing Support) on behalf of a growing pediatric therapy practice.<br></p> <p>This role will support client communication, scheduling, intake coordination, operational administration, and website management. You'll help ensure families receive a seamless experience while supporting the team with scheduling, CRM management, SOP updates, website updates, and marketing-related projects.<br></p> <p>The ideal candidate is highly organized, proactive, tech-savvy, and comfortable managing multiple priorities while communicating professionally with families and team members.<br></p> <h3>Key Responsibilities<br></h3> <p>Patient Communication & Scheduling<br></p> <ul> <li><p>Manage intake requests and scheduling<br></p></li> <li><p>Coordinate intake calls and follow-ups<br></p></li> <li><p>Handle scheduling changes and client communication<br></p></li> <li><p>Support client nurture campaigns and reminders<br></p></li> </ul> <p>Operations & Administration<br></p> <ul> <li><p>Update SOPs, trackers, and clinician schedules<br></p></li> <li><p>Organize Google Drive and internal systems<br></p></li> <li><p>Maintain service tracking and operational reports<br></p></li> <li><p>Support workflow and process improvements<br></p></li> </ul> <p>Website & Marketing Support<br></p> <ul> <li><p>Update website content and resources<br></p></li> <li><p>Support SEO initiatives<br></p></li> <li><p>Manage newsletters and email campaigns<br></p></li> <li><p>Coordinate with the social media contractor when needed<br></p></li> </ul> Tools & Systems<br> <ul> <li><p>SimplePractice<br></p></li> <li><p>Google Workspace (Docs, Sheets, Gmail, Calendar, Drive)<br></p></li> <li><p>FluentCRM<br></p></li> <li><p>Calendly<br></p></li> <li><p>Claude AI<br></p></li> <li><p>Website CMS platforms<br></p></li> <li><p>SEO tools<br></p></li> </ul> <br> <br> <h3>Requirements</h3> <ul> <li><p>Experience in client support, operations, executive assistance, or project coordination<br></p></li> <li><p>Excellent written and verbal English communication skills<br></p></li> <li><p>Strong organizational and time-management skills<br></p></li> <li><p>Experience with CRM systems and Google Workspace<br></p></li> <li><p>Comfortable learning new systems and technology<br></p></li> <li><p>Website management and basic SEO experience preferred<br></p></li> </ul> <h3>Non-Negotiables<br></h3> <ul> <li><p>Bright, engaging, and professional communication style<br></p></li> <li><p>Strong attention to detail and follow-through<br></p></li> <li><p>Ability to work independently<br></p></li> <li><p>Excellent client communication skills<br></p></li> <li><p>Strong organizational abilities<br></p></li> <li><p>Commitment to a full-time dedicated role<br></p></li> </ul> <br> <br> <h3>Benefits</h3> <ul> <li><p>Competitive salary commensurate with experience.<br></p></li> <li><p>Opportunities for professional development and growth.<br></p></li> <li><p>Work in a dynamic and supportive team environment.<br></p></li> <li><p>Make a meaningful impact by helping to build and strengthen families across the Globe<br></p></li> </ul> <br> <br>