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Personal Shopper - Mandarin speaker

June 24, 2026

Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. As a Personal Shopper, you will pro-actively deliver exceptional sales performance through your world class approach to customer service.Our Personal Shopping department is focused on providing exceptional service levels to ensure that our customers enjoy the best shopping experience through our Assisted Shopping service to further build their engagement and loyalty.About the RoleAs a Personal Shopper you will work one on one with clients to understand their product preferences, lifestyle needs, and individual style needs. You will navigate across the whole store, using your expertise across all categories including, jewellery, fashion, furniture and many more. No day will be the same.Below is a snapshot of some of your responsibilities:<ul><li>You’ll proactively search for selling and service opportunities with every client and search for new opportunities across the store which the client may not be familiar with to encourage broader selling.</li><li>Use selling opportunities to expand a genuine and loyal client base through referrals and word of mouth.</li><li>Management of the customer journey, from initial product selections through to transaction processing, stock picking and dispatch.</li><li>Serve with an omni-channel approach, via traditional retail ‘on-site’ sales as well driving proactive sales, leads and acquisitions through virtual channels.</li><li>Acquire, build and maintain strong relationships with clients. You will take the time to truly connect on an individual basis to know how we can best meet their needs and exceed expectations.</li><li>Implement the Art of Selling in each interaction with a client, whether face to face or virtually and deliver exceptional sales and service results.</li></ul>About YouYou will have a keen eye for trends, and be able to demonstrate consistently high client return rates. As well as being passionate for luxury service and products, you will be able to cross sell across our multiple categories with confidence. Your excellent communication skills and attention to detail will ensure every client feels valued and taken care of.To excel in this role you'll have the following experiences and knowledge:<ul><li>Must be able to speak fluent Mandarin</li><li>You are a client-led seller with exceptional customer service skills, evidenced by consistent customer service results.</li><li>Clear demonstration of being able to hit high sales targets.</li><li>Proven track records of achieving sales targets, whilst working independently.</li><li>Emotionally intelligent with an ability to communicate and connect with a diverse range of customers and colleagues –across verbal, written and digital formats with an ability to “flex” to customer’s needs.</li><li>Demonstrate a passion for delivering a consistently premium service experience for customers.</li><li>Have the ability to proactively generate leads and sales from either existing or new client base and seek opportunities to sell broadly across the store.</li><li>Hold an existing client portfolio, or able to demonstrate when you have built client relationships.</li></ul>About UsHarrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.Our Promise to YouHelp us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loanUniquely YouWhilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...