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Precertification Intake Administrator

June 9, 2026

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind® We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers. We are now accepting applications to fill our next training class. JOB DETAILS<ul style="margin-bottom:11px;"><li style="margin-left:8px;">Location: Indianapolis, IN. Remote scheduling options available </li><li style="margin-left:8px;">Day shift Available with Mon-Fri schedules </li><li style="margin-left:8px;">Some holidays may be required. (Thanksgiving, Christmas, New Year's Day are all paid time off)</li><li style="margin-bottom:11px;margin-left:8px;">Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.</li></ul> JOB SUMMARY The Precertification Intake Administrator is responsible for delivering exceptional customer service and support to our clients, providers, and members. You will handle incoming phone calls from facility providers and members, ensuring a high level of customer service and productivity. Types of inquiries include asking medical service type, requesting medical records, working inbound emails and faxes. As the front line for IMG and our expanding international clientele, you must present yourself professionally on the phone and through email. Additionally, you must remain calm under pressure and thrive in a fast-paced environment. PERKS<ul style="margin-bottom:11px;"><li style="margin-left:8px;">Monthly performance bonus (*must meet department standards and qualifications)</li><li style="margin-left:8px;">Comprehensive Benefits package including Medical / RX / Dental/Vision Insurance</li><li style="margin-left:8px;">401k Plan with company match</li><li style="margin-left:8px;">Paid Parental Leave </li><li style="margin-left:8px;">Tuition Reimbursement </li><li style="margin-left:8px;">Paid Time Off</li><li style="margin-bottom:11px;margin-left:8px;">Casual Dress Environment</li></ul> DUTIES AND RESPONSIBILITIES<ul style="margin-bottom:11px;"><li style="margin-left:8px;">Answer and address a high volume of inbound communication (phone, email, fax, etc.) in a professional and courteous manner while maintaining performance metrics, quality standards, and HIPAA compliance</li><li style="margin-left:8px;">Proficient in multi-tasking, efficiently navigating multiple tabs while typing during calls.</li><li style="margin-left:8px;">Provide professional and courteous outbound communication as needed</li><li style="margin-left:8px;">Work shared email mailbox and providing professional and accurate assistance responses to member and client communications</li><li style="margin-left:8px;">Document contact outcomes in customer relationship management tool</li><li style="margin-left:8px;">Assist in special projects or tasks as assigned by supervisors or team leaders as needed</li><li style="margin-left:8px;">Ability to complete company training course requirements</li><li style="margin-left:8px;">Availability to work some holidays and weekend days. Job may require flexible scheduling to grow in the company</li><li style="margin-bottom:11px;margin-left:8px;">Interest in undergoing government vetting to work on specialized products</li></ul> QUALIFICATIONS<ul style="margin-bottom:11px;"><li style="margin-left:8px;">At least one year of experience in patient intake or medical office administration </li><li style="margin-left:8px;">Possess at least one year of experience in a quality, customer service role, demonstrating helpfulness and dedication with professional interpersonal, written, and oral communication skills</li><li style="margin-left:8px;">Basic level of proficiency in Microsoft Office Suite software</li><li style="margin-left:8px;">Self-motivated with a proven ability to maintain a positive attitude, manage stress effectively, and demonstrate attention to detail in a fast-paced environment</li><li style="margin-bottom:11px;margin-left:8px;">Global geographical and cultural awareness</li></ul> PREFERRED SKILLS<ul style="margin-bottom:11px;"><li style="margin-left:8px;">Self-presentation skills</li><li style="margin-left:8px;">Bilingual – Proficient verbal and written communication skills in a foreign language (including but not limited to Spanish, Portuguese, Mandarin, and/or French) a plus but not required</li><li style="margin-bottom:11px;margin-left:8px;">International insurance experience preferred</li></ul><div style="margin-bottom:11px;margin-left:8px;"> </div>IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...