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Product Designer II - Mobile App & Kiosk Customer Experience
Job Summary
Tim Hortons is seeking a talented and passionate Product Designer II – Mobile App & Kiosk Customer Experience to help shape and elevate the digital touchpoints that millions of guests interact with every day. In this role, you will focus on designing intuitive, engaging, and scalable user experiences across our mobile applications and in-store kiosk platforms. You will collaborate closely with product managers, engineers, UX researchers, and business stakeholders to translate customer needs and business goals into best-in-class digital experiences that strengthen brand loyalty and drive growth.
Key Responsibilities
Design end-to-end user experiences for Tim Hortons mobile apps and self-service kiosks, from concept to final delivery.
Translate complex requirements into clear user flows, wireframes, prototypes, and high-fidelity visual designs.
Partner with Product Management to define product vision, user experience strategy, and design roadmaps.
Conduct and interpret user research, usability testing, and data insights to inform design decisions.
Ensure design consistency by contributing to and evolving the Tim Hortons design system.
Collaborate with Engineering teams to ensure high-quality implementation of designs across platforms.
Advocate for customer-centric design solutions while balancing business and technical constraints.
Iterate on designs based on feedback, performance metrics, and evolving customer needs.
Required Skills and Qualifications
Strong portfolio demonstrating user-centered design solutions for mobile and/or kiosk experiences.
Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.
Solid understanding of UX principles, interaction design, information architecture, and visual design.
Experience designing for touch-based interfaces, mobile-first experiences, and responsive systems.
Excellent communication and presentation skills, with the ability to clearly articulate design rationale.
Ability to collaborate effectively in cross-functional, fast-paced environments.
Experience
3–5 years of professional experience in product design, UX/UI design, or interaction design.
Prior experience working on consumer-facing digital products, ideally at scale.
Experience within retail, food service, e-commerce, or omnichannel environments is a strong advantage.
Working Hours
Full-time position.
Standard business hours with flexibility to collaborate across teams and time zones as needed.
Hybrid or remote work options may be available depending on location and business needs.
Knowledge, Skills, and Abilities
Strong problem-solving mindset with a passion for improving customer experiences.
Ability to use qualitative and quantitative data to guide design decisions.
Knowledge of accessibility standards and inclusive design best practices.
Understanding of agile product development methodologies.
Detail-oriented with the ability to manage multiple projects and deadlines simultaneously.
Benefits
Competitive salary and performance-based incentives.
Comprehensive health, dental, and vision insurance plans.
Paid time off, holidays, and wellness programs.
Retirement savings plans with company contribution.
Employee discounts and perks at Tim Hortons locations.
Opportunities for professional growth, learning, and career advancement.
Why Join Tim Hortons
At Tim Hortons, you will be part of an iconic brand with a deep commitment to innovation, community, and customer satisfaction. This role offers the opportunity to influence digital experiences used by millions of guests daily while working alongside talented professionals who are passionate about design, technology, and hospitality. If you are excited about creating meaningful, user-focused experiences at scale, Tim Hortons is the place for you.
How to Apply
Interested candidates are encouraged to apply by submitting their resume and a portfolio showcasing relevant design work through the Tim Hortons careers portal. Qualified applicants will be contacted for the next steps in the selection process.
