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Program Director, Information Services

July 3, 2026

Epic Program Director, Office of the Vice President & Chief Digital & Information Officer The University of Texas MD Anderson Cancer Center is seeking an Epic Program Director, Office of the Vice President & Chief Digital & Information Officer to provide strategic leadership and operational oversight of Epic application workflows, system optimization, and end-user enablement. The Epic Program Director, Office of the Vice President & Chief Digital & Information Officer plays a critical role in advancing enterprise clinical systems by driving key program initiatives, upgrade readiness, testing strategies, and adoption efforts that support high-quality patient care and operational excellence. The Epic Program Director, Office of the Vice President & Chief Digital & Information Officer partners closely with clinical, operational, and technical stakeholders to ensure Epic solutions align with institutional priorities and deliver measurable outcomes. UT MD Anderson is a leading institution focused on cancer care, research, education, and prevention. Through innovation and collaboration, UT MD Anderson integrates advanced clinical applications and digital strategies to improve patient outcomes, enhance workforce efficiency, and support continuous improvement across the enterprise. The ideal candidate will bring a preferred Master's degree along with certifications such as ITIL, Lean/Six Sigma, or PMP, combined with extensive experience leading enterprise-level Epic programs in complex healthcare environments. This individual will demonstrate deep expertise in upgrade readiness, testing, and adoption strategies, along with strong leadership and stakeholder engagement capabilities to influence physicians, nursing leadership, and operational teams while driving measurable improvements. Minimum $146,500 - Midpoint $183,000 - Maximum $219,500 Why Us? This role offers the opportunity to lead high-impact Epic initiatives that directly support UT MD Anderson's mission of improving patient care, clinical outcomes, and operational performance. As a leader in enterprise clinical applications, this position enables career growth through strategic program leadership, cross-functional collaboration, and engagement with innovative technologies, while maintaining a strong focus on balance, professional development, and meaningful contributions to healthcare transformation. <ul><li> Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.</li><li> Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.</li><li> Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.</li><li> Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs. </li></ul>Responsibilities Epic Upgrade Management Leads and oversees the end-to-end lifecycle of Epic upgrades within assigned application domains, ensuring readiness, minimal disruption, and successful adoption across clinical and operational areas. <ul><li> Provide leadership oversight for impact assessments, regression testing, and workflow validation across Epic modules</li><li> Partner with TDI, operational leaders, and stakeholders to interpret release notes and assess workflow impacts</li><li> Ensure completion of pre-upgrade build tasks, testing cycles, and post-upgrade validation activities</li><li> Escalate risks, issues, and dependencies to ensure timely resolution</li><li> Develop and deliver targeted communications and training for upgrade-related changes</li><li> Coordinate with DOI infrastructure teams to align upgrade scheduling with organizational readiness </li></ul>Epic Program Activities - Gold Stars & Nova Notes Champions Epic optimization programs to drive continuous improvement in workflow efficiency and feature utilization. <ul><li> Lead Gold Stars assessments to identify gaps and develop action plans to achieve designation</li><li> Oversee implementation of Nova Notes and optimization opportunities aligned to efficiency goals</li><li> Monitor adoption metrics and report progress to departmental and DOI leadership</li><li> Collaborate with stakeholders to promote engagement and awareness of optimization initiatives</li><li> Partner with Epic and peer organizations to incorporate best practices into optimization strategies </li></ul>Testing & Quality Assurance Plans and directs comprehensive testing strategies across the Epic application lifecycle. <ul><li> Design and oversee execution of test scripts for complex clinical and operational workflows</li><li> Lead Integrated Testing Events coordinating analysts, super users, and stakeholders</li><li> Track defects and ensure timely resolution with clear escalation pathways</li><li> Validate system functionality and workflow performance prior to go-live</li><li> Maintain documentation including test plans, scripts, and results aligned with standards </li></ul>Routine Epic Program & Feature Adoption Activities Oversees ongoing system management and continuous improvement initiatives. <ul><li> Manage enhancement and optimization request queues, prioritizing and coordinating delivery</li><li> Monitor Epic UserWeb and release updates to identify relevant features</li><li> Oversee configuration of Epic tools including Haiku, Canto, MyChart, BPAs, and order sets</li><li> Facilitate workflow review sessions to identify inefficiencies and improvement opportunities</li><li> Oversee super user program including training, engagement, and support</li><li> Support help desk operations by monitoring ticket resolution and user satisfaction </li></ul>End-User Support & Stakeholder Engagement Ensures effective service delivery and strong collaboration across stakeholders. <ul><li> Oversee Epic application support ensuring compliance with ITSM practices and SLAs</li><li> Establish and monitor KPIs related to service quality and application stability</li><li> Partner with DOI Service Management to align with incident, problem, and change management</li><li> Serve as escalation point for complex application issues</li><li> Collaborate with clinical and operational leaders to drive engagement and adoption</li><li> Design and oversee role-based training programs for end users</li><li> Mentor analysts and tech liaisons to promote continuous learning and development </li></ul>EDUCATION <ul><li>Required: Bachelor's Degree</li><li>Preferred: Master's Degree </li></ul>Work Experience <ul><li>Required: 7 years In information technology services, to include three years of program or process management to include two years supervisory/management experience.</li><li>May substitute required education degree with additional years of equivalent experience on a one to one basis.</li><li>Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience. Completion of both programs can be substituted for a maximum of two years of supervisory or management experience. </li></ul>a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } <ul><li></li><li>Experience leading strategic, enterprise-wide programs in complex hospital or healthcare environments.</li><li>Strong program/project management expertise with a focus on process improvement and operational transformation.</li><li>Proven ability to influence and align physicians, nursing leadership, operational stakeholders, and IT teams around organizational priorities.</li><li>Currently or recent direct leadership experience of Epic initiatives, including upgrade readiness, integrated testing, go-live execution, and post-go-live adoption.</li><li>Demonstrated success driving change management and user adoption across multiple clinical and operational domains.</li><li>Exceptional leadership, communication, and stakeholder management skills with experience operating at an institutional scale. </li></ul>LICENSES AND CERTIFICATIONS <ul><li>Preferred: ITIL certification.</li><li>Preferred: Lean/Six Sigma certification.</li><li>Preferred: PMP - Project Mgt Professional </li></ul>OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources. The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html Additional Information <ul><li> Requisition ID: 181464 </li><li> Employment Status: Full-Time </li><li> Employee Status: Regular </li><li> Work Week: Days </li><li> Minimum Salary: US Dollar (USD) 146,500 </li><li> Midpoint Salary: US Dollar (USD) 183,000 </li><li> Maximum Salary : US Dollar (USD) 219,500 </li><li> FLSA: exempt and not eligible for overtime pay </li><li> Fund Type: Hard </li><li> Work Location: Remote (within Texas only) </li><li> Pivotal Position: Yes </li><li> Referral Bonus Available?: No </li><li> Relocation Assistance Available?: No</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...