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Program Manager II, Books Publisher Experience

June 10, 2026

Description Amazon Advantage is a consignment program that enables publishers, authors, musicians, filmmakers, studios, and other media content creators to list their physical products on Amazon and reach millions of customers globally. As a Program Manager for Vendor Success, you will be responsible for tracking and improving the satisfaction and support experience for the selling partners in our Advantage program. We're seeking an experienced Program Manager II to drive improvements to the vendor experience within Amazon's Advantage program through data-driven insights, cross-functional collaboration, and direct partner engagement. The position combines analytical capabilities with program management to monitor vendor health metrics, identify systemic pain points across the vendor lifecycle and translate findings into process improvements and product enhancements. Success in this role requires close partnership with supply chain, operations, Selling Partner Support, product, and vendor operations teams to deliver measurable improvements to the Advantage seller experience. Key job responsibilities <ul><li> Develop and maintain dashboards to regularly monitor key metrics around vendor onboarding, engagement, and satisfaction with the Advantage program</li><li> Analyze data across vendor support requests, vendor performance and operations data as well as anecdotes to identify pain points and opportunities to enhance the vendor experience, working cross-functionally with teams in supply chain, operations, customer support and product.</li><li> Facilitate feedback sessions with Advantage selling partners to deeply understand their challenges and needs</li><li> Partner with the Advantage product and vendor operations teams to implement process improvements and new features to address vendor pain points</li><li> Create training and enablement resources to empower Advantage sellers to effectively manage their businesses on the Amazon platform as well as receive effective support.</li><li> Provide regular updates and recommendations to Books leadership on the state of vendor satisfaction and progress on enhancing the program </li></ul>Basic Qualifications <ul><li> 3+ years of program or project management experience</li><li> 2+ years of driving process improvements experience</li><li> Experience using data and metrics to determine and drive improvements</li><li> Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL</li><li> Experience working cross functionally with tech and non-tech teams </li></ul>Preferred Qualifications <ul><li> 3+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience</li><li> Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization</li><li> Experience building processes, project management, and schedules</li><li> Experience implementing repeatable processes and driving automation or standardization </li></ul>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually Company - Amazon.com Services LLC Job ID: A10444058

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...