Programs & Operations Assistant

<p style="margin: 0 17pt 0 10px; text-align: justify"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none"><span style="color: rgba(0, 0, 0, 1); font-style: normal; text-indent: 0">Central Carolina Community College is committed to being an employer of choice, grounded in excellence, integrity, respect, collaboration, innovation, and leadership. We provide a supportive, growth-focused workplace where professionals can thrive while helping students access first-class educational and workforce opportunities. Join us in shaping futures, strengthening our region, and contributing to a mission-driven culture rooted in service and opportunity.</span></span></p><p style="margin: 0 17pt 0 10px; text-align: justify"><br></p><p style="margin: 0 17pt 0 10px; text-align: justify"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">This position provides high level administrative support to the Executive Director, Workforce Special Programs and Director, Workforce Continuing Education,  as well as the professional/instructional staff in associated programs. In addition, this position provides front-line support to students seeking to register for a variety of short-term training classes.</span></p><br><ul style="margin-left: 33px"><li><p style="margin-right: 9.35pt; text-indent: -11.05pt; margin-top: 0.05pt; margin-bottom: 0; padding: 0 0 0 11.05pt"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">This position may have occasional travel between campuses and for training. Occasional after hours may be required.</span></p></li><li><p style="margin-top: 0; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Some evening and weekend work may be required for departmental events and meetings.</span></p></li></ul><p style="margin-top: 6.5pt; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none"><strong>WCE Programming & Operations Responsibilities</strong></span></p><ul style="margin-top: 0; margin-bottom: 3pt"><li style="color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none"><p style="margin-top: 6.5pt; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Take a primary role in course and section lifecycle management, including data entry, contract development, and the preparation of instructional documentation.</span></p></li><li style="color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none"><p style="margin-top: 0; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Conduct rigorous monthly audits of course files, instructor contracts, and attendance records to ensure 100% regulatory compliance.</span></p></li><li style="color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none"><p style="margin-top: 0; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Assist leadership in generating and analyzing data reports to evaluate the effectiveness and viability of public and private occupational extension programming.</span></p></li><li style="color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none"><p style="margin-top: 0; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Oversee the end-to-end preparation of instructor course packets and lead the collection and verification of essential close-out documentation.</span></p></li><li style="color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none"><p style="margin-top: 0; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Provide specialized administrative support for Applied Tech programs, including Manufacturing, Industrial Training, Skilled Trades, Business, and Professional Services.</span></p></li><li style="color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none"><p style="margin-top: 0; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Serve as the primary point of contact for faculty regarding evaluation data entry, problem resolution, and instructional needs.</span></p></li><li style="color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none"><p style="margin-top: 0; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Partner with the WCE Operations team to streamline documentation workflows and maintain high standards of institutional accountability.</span></p></li></ul><p style="margin-top: 6.5pt; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none"><strong>Office Management & Technical Support Responsibilities</strong></span></p><ul style="margin-top: 0; margin-bottom: 3pt"><li style="color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none"><p style="margin-top: 0; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Coordinate office operations to deliver superior customer service to students, faculty, and community partners.</span></p></li><li style="color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none"><p style="margin-top: 0; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Support Accounts Payable with billing inquiries and act as the departmental link to IT for hardware/software troubleshooting and help desk escalations.</span></p></li><li style="color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none"><p style="margin-top: 0; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Recognizing and respecting the variety of experiences and contributions represented by all of our students, employees, and community, the Programs & Operations Assistant will encourage a learning environment where everyone is supported and valued for their unique perspectives and experiences and will foster and promote the participation of all members of our diverse communities.</span></p></li></ul><p style="margin-top: 6.5pt; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none"><strong>Institutional Engagement Responsibilities </strong></span></p><ul style="margin-top: 0; margin-bottom: 3pt"><li style="color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none"><p style="margin-top: 0; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Actively participate in departmental planning, evaluation, and the implementation of process improvements.</span></p></li><li style="color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none"><p style="margin-top: 0; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Represent the department on assigned college committees and ensure all activities align with institutional policies, procedures, and philosophies.</span></p></li><li style="color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none"><p style="margin-top: 0; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Execute delegated tasks and special projects as assigned to support the evolving needs of the Workforce Continuing Education division.</span></p></li><li><span style="color: inherit; font-style: normal; text-indent: 0">Recognizing and respecting the variety of experiences and contributions represented by all of our students, employees, and community, the Programs & Operations Assistant will encourage a learning environment where everyone is supported and valued for their unique perspectives and experiences and will foster and promote the participation of all members of our diverse communities. </span></li></ul><span style="color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none"><strong>Required educational background:</strong></span><ul style="margin-left: 34px"><li><p style="margin-top: 9.8pt; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Associate degree in Business Administration, Office Administration, or related field</span></p></li></ul><span style="color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none"><strong>Required kind and number years of work experience:</strong></span><ul style="margin-left: 33px"><li><p style="margin-right: 54.8pt; text-indent: -11.05pt; margin-top: 8.5pt; margin-bottom: 0; padding: 0 0 0 11.05pt"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Two-year’s experience in an office setting regularly engaging with the general public, OR combination of education, experience, and background equivalent to above.</span></p></li></ul><span style="color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none"><strong>Required knowledge, skills and abilities:</strong></span><ul style="margin-left: 34px"><li><p style="margin-top: 8.5pt; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Excellent writing and proofreading skills.</span></p></li><li><p style="margin-top: 2pt; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Excellent customer service/communication skills.</span></p></li><li><p style="margin-top: 2.05pt; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Knowledge of standard office procedures and equipment.</span></p></li><li><p style="margin-top: 2.05pt; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Knowledge of computer and office applications.</span></p></li><li><p style="margin-top: 2.05pt; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Prior experience with Microsoft Office Suite and Google Workspace.</span></p></li><li><p style="margin-top: 2pt; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Strong organizational skills and ability to manage multiple projects simultaneously.</span></p></li><li><p style="margin-top: 2.05pt; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Ability to foster and maintain positive and collaborative relationships with internal and external partners.</span></p></li><li><p style="margin-top: 2pt; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Ability to effectively communicate orally and in writing to students, parents, colleagues, and the community.</span></p></li><li><p style="margin-top: 2.05pt; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Ability to work collaboratively as part of a team.</span></p></li><li><p style="margin-top: 2.05pt; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Ability to accurately maintain required documentation and prepare reports.</span></p></li><li><span style="color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none">Ability to seek and identify methods for continuous improvement of the program.</span></li></ul><ul style="margin-left: 34px"><li><p style="margin-top: 0; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none"><span style="width: 4px"></span></span><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Experience working at a community college.</span></p></li><li><p style="margin-top: 2.05pt; margin-bottom: 0"><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none"><span style="width: 4px"></span></span><span style="color: rgba(0, 0, 0, 1); font-weight: 400; font-style: normal; text-decoration: none">Experience working in student data management systems like Colleague.</span></p></li><li><span style="color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none"><span style="width: 4px"></span></span><span style="color: rgba(0, 0, 0, 1); font-style: normal; text-decoration: none">Experience in a busy office environment managing multiple tasks at once.</span></li></ul>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...