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Provider Contract Administrator

May 30, 2026

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized—again! For the fourth year in a row, we’ve <a rel="noopener" href="https://www.greatplacetowork.com/certified-company/7014463" target="_blank" title="https://www.greatplacetowork.com/certified-company/7014463">been certified</a> by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on <a rel="noopener" href="https://www.paradigmcorp.com/insights/building-a-positive-work-experience-paradigm-once-again-recognized-as-a-fortune-best-workplace-in-health-care/" target="_blank" title="https://www.greatplacetowork.com/best-workplaces/health-care/2024">Fortune's Best Workplaces in Health Care™ list</a>. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive. Watch this <a rel="noopener" href="https://www.youtube.com/watch?v=B5Edeg1yBdk&t=17s" target="_blank">short video</a> for a brief introduction to Paradigm.<div> <div>JOB TITLE Provider Contract Administrator SUMMARY: To establish relationships with providers to secure single-case agreements and permanent contracts at company approved jurisdictional margins. This may include delivering care coordination services on behalf of Paradigm’s clients. <div> DUTIES AND RESPONSIBILITIES:</div> <ul> <li>Responsible for complying with Paradigm IT security requirement and policies.</li> <li>Responsible for safeguarding Paradigm or Paradigm related IT passwords.</li> <li>Responsible for notifying Paradigm of any IT security incidents per Policy No. 16.0 Information Security Incident Management. </li> <li>Utilize proprietary company information/programs as well as non-company systems/programs to identify physician prospects.</li> <li>Gather and submit provider/physician demographics/web address and submit for entry into company programs.</li> <li>Utilize proprietary company programs/tools to identify optimal reimbursement range.</li> <li>Calls physician and post-acute care provider prospects to explain company services and solicit/negotiate with them to accept referral via single case agreements with option for further referrals – deploying tactful negotiation skills. This may include coordinating specifics types of post-acute care services with support from a post-acute care subject matter expert to ensure appropriate provider placement based upon the patient/injured worker’s health status.</li> <li>Prepare single patient contract and submit to physician/provider.</li> <li>Schedule initial appointment for most referrals. For post-acute care referrals ensuring the client’s case management points of contact are engaged with the provider and (where appropriate) ensuring a Paradigm Care Coordination team member is utilized to facilitate the flow of clinical information while the injured worker being treated. </li> <li>Follow up with provider to ensure single case agreement has been signed and returned.</li> <li>Follow up with provider regarding full participation.</li> <li>Prepare, submit, negotiate and secure participation agreement as applicable.</li> <li>Update proprietary programs daily- documenting efforts.</li> <li>Act as a resource to answer any general provider contracting questions.</li> <li>Perform data-analysis as requested by management. </li> <li>Assist management in training new associates.</li> <li>Perform additional duties as identified and directed by management.</li> </ul> <div>QUALIFICATION REQUIREMENTS:</div> <ul> <li>College degree preferred. High school diploma or equivalent acceptable with commensurate experience.</li> <li>Exceptional communication and telephone skills required, as well as a great deal of patience, understanding and tact.</li> <li>Possess a high level of self-confidence and persistence; maintain an assertive approach in dealing with providers.</li> <li>Must possess excellent organizational skills and ability to multi-task effectively.</li> <li>Demonstrate the ability to prioritize heavy workload independently with minimal supervision.</li> <li>Proficient computer and internet skills; familiarity with Microsoft applications required.</li> <li>Will develop in-depth knowledge of department and company internal workflows, including but not limited to individual jurisdictional statutes, procedures and negotiating protocols.</li> <li>Call center experience a plus.</li> <li>Bilingual (English/Spanish) a plus.</li> <li>Workers compensation knowledge a plus. </li> </ul> </div> </div>Paradigm Benefits: <ul style="margin-bottom: 8pt; margin-top: 0px;"> <li style="margin: 0in 0in 8pt 0px; line-height: 115%; font-size: 10pt; font-family: arial, helvetica, sans-serif;">Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).</li> <li style="margin: 0in 0in 8pt 0px; line-height: 115%; font-size: 10pt; font-family: arial, helvetica, sans-serif;">Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.</li> <li style="margin: 0in 0in 8pt 0px; line-height: 115%; font-size: 10pt; font-family: arial, helvetica, sans-serif;">Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.</li> <li style="margin: 0in 0in 8pt 0px; line-height: 115%; font-size: 10pt; font-family: arial, helvetica, sans-serif;">Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.</li> <li style="margin: 0in 0in 8pt 0px; line-height: 115%; font-size: 10pt; font-family: arial, helvetica, sans-serif;">Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.</li> </ul> Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work. Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at <a rel="noopener" href="mailto:leave.management@paradigmcorp.com" target="_blank">leave.management@paradigmcorp.com</a>. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: <a rel="noopener" href="https://doa.wi.gov/Forms/Doa-3031PContractComplianceLawPoster.pdf" target="_blank" title="Contract Compliance Law Poster">Contract Compliance Law Poster</a> #LI-Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...