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Quality Assurance, Monitoring & Testing Lead Analyst

June 26, 2026

About the position

Citibank, N.A. seeks a Quality Assurance, Monitoring & Testing Lead Analyst for its New York, New York location. This role involves supporting the assessment of activities and processes to strengthen risk management quality, assisting with control design assessment for the Common Controls Testing Utility, and conducting routine testing of internal activities and processes to ensure adherence to quality standards and identify risks. The analyst will design automated control testing tools, support testing automation initiatives, and lead data-based control testing digitization and automation techniques. Key responsibilities include monitoring testing results, ensuring accuracy of control testing procedures, reviewing stakeholder feedback, responding to quality assurance issues, maintaining partner relationships, and supporting quality testing post-process completion. The role also involves preparing for tool rollouts, validating automation team reports, assisting with the development and execution of monitoring and testing for controls, conducting research on data availability, and leading the automation lifecycle by proposing and creating automation solutions. The analyst will design and execute automated monitoring and testing tools, support reporting on control outcomes to management, maintain the automation dashboard, stay updated on QA testing tools and strategies, and participate in the review and challenge process for controls, handling deficiencies and escalating issues. Engagement with business owners for testing tool activities and ensuring risk and control responsibilities are embedded within the Central Testing Utility are also key. The role includes participation in Control & Monitoring Design Assessment (CMDA) meetings, drafting procedures, identifying monitoring breaks, suggesting enhancements, and liaising with teams on automation issues. Documenting clear monitoring procedures for audits and regulatory reviews is essential. A telecommuting/hybrid work schedule may be permitted.

Responsibilities

Support the assessment of activities and processes to strengthen risk management quality.
Support Common Controls Testing Utility by assisting with control design assessment.
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance.
Design automated control testing tools.
Support testing automation initiatives and provide automation support.
Lead data-based control testing digitization and automation techniques.
Monitor initial testing results and ensure control testing procedures are accurate and updated.
Help review stakeholder and client feedback and respond to any quality assurance issues.
Maintain relationships and drive accountability with partners.
Support quality testing performed for business functions post completion of a process.
Prepare for tool rollout and validate reports provided by the automation team.
Assist with development and execution of Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring and testing tools.
Conduct research on data availability, including location, format and access needed for the target data.
Lead the automation lifecycle by proposing and creating automation solutions, grooming, unblocking hurdles, and validating automated tool designs.
Design and execute automated monitoring and testing tools.
Support reporting on quality control outcomes and control effectiveness to management and stakeholders.
Maintain the automation dashboard, ensuring timeliness and quality of projects being delivered.
Stay up to date with the latest quality assurance testing tools and strategies and support end-to-end monitoring of the controls as defined in Risk Management policy.
Participate in the review and challenge process on effective design and management of controls, handling deficiencies and escalating issues.
Engage business owners to review Activities-Risk-Controls for the testing tool.
Ensure that risk and control responsibilities and accountabilities are embedded within Central Testing Utility.
Participate in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures.
Identify any monitoring breaks and suggest enhancements.
Liaise with control testing team and automation team on any issues that may occur with the automation after the rollout.
Document clear monitoring procedures in case of internal audit or regulatory review.

Requirements

Master’s degree, or foreign equivalent, in Information Technology, Computer Engineering, Computer Science or related field and 4 years of experience as an Operational Risk Senior Analyst, Business Analyst or related position developing data analytics.
Alternatively, Bachelor’s degree in the listed fields and 6 years of progressively responsible, post-baccalaureate experience in the listed positions.
3 years of experience must include: Developing data automation and testing tools for a global financial services institution, including automated reporting, post-production monitoring and automation enhancements; Data Science techniques including rule-based logic development, data validation, and anomaly detection; Data Mining using structured data analysis, data extraction, data reconciliation, data quality assessment; Analysis and Design of data-driven monitoring solutions; JIRA, CMT, Confluence, Excel– Task tracking and workflow management; Documenting processes for internal audit; Statistical sampling techniques including population validation, exception analysis, and sample size determination, frequency determination; and Project Management including requirements gathering, stakeholder coordination, status reporting.

Benefits

medical
dental
vision coverage
401(k)
life insurance
accident insurance
disability insurance
wellness programs
paid time off packages
planned time off (vacation)
unplanned time off (sick leave)
paid holidays

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