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Quality Checker
The Quality Assurance Inspector is responsible for performing inspections of client owned serviced merchandise that includes jewelry, silver goods, They are responsible for documenting and communicating inspection results to the Repair Services team as well as Operations staff within the TSC to ensure final servicing quality meets the solutions to ensure high quality results and optimum service levels. The QA Inspector will also participate in training of new team members.
Perform inspections on serviced new and client owned merchandise (COM) using Record the pertinent details of each inspection using detailed knowledge and Provide detailed inspection results to technicians to result in servicing Work with team mates to review incoming merchandise and provide direction on next steps that includes prioritizing client due dates, inspection needs and inspection results and trends.
overall servicing quality.
High school diploma or equivalent Completion of Graduate Gemology degree or completion of GIA courses Previous Quality Assurance experience Proficiency with Microsoft Excel, Word and Outlook Flexible work schedule and ability to work overtime when as needed, including possible weekends Customer Service orientation Strong English language verbal and written communication skills
Undergraduate degree community stronger with their creativity, perspective, and lived experience. We believe reaching your full potential requires a solid foundation, and your emotional, physical, and financial well-being. medical, dental, and vision insurance, 401(k) plans with company match, paid orientation, gender identity, gender expression, pregnancy, disability, or military/veteran status. reasonable accommodation to applicants with disabilities.
