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Quality Specialist

May 27, 2026

<h1>About Our Company</h1>We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies <a href="https://www.villagemedical.com/" target="_blank" rel="noopener noreferrer">Village Medical</a>, <a href="https://www.villagemedical.com/village-medical-at-home" target="_blank" rel="noopener noreferrer">Village Medical at Home</a>, <a href="https://www.summithealth.com/" target="_blank" rel="noopener noreferrer">Summit Health</a>, <a href="https://www.citymd.com/" target="_blank" rel="noopener noreferrer">CityMD</a>, and <a href="https://www.starlingphysicians.com/" target="_blank" rel="noopener noreferrer">Starling Physicians</a>.When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.<h1>Job Description</h1>As a Quality Specialist, you will be responsible for performing outbound patient calls regarding our clinical programs, medication adherence, and closing gaps in care for value-based contracted patients with clinical quality needs. The role will partner closely with our quality, population health, and pharmacy teams to effectively deliver wrap-around care for our patients. The ideal candidate will have the ability to work in a fast-paced environment while using excellent communication skills to serve our patients. They must be proactive with a strong personal initiative, as well as highly organized and detail oriented.How You Will Get Things Done: <ul><li>Call patients to ensure they refill their chronic disease medications on time for diabetes, blood pressure, and cholesterol</li><li>Serve as liaison between patient, clinic, and pharmacy to minimize time missed between refills</li><li>Interpret patient medical history (medication list, office visit notes, etc.) and understand and properly communicate provider’s plan to patient</li><li>Navigate between different Electronic Medical Record (EMR) platforms to review patient medical information</li><li>Accurately and comprehensively document patient care activities in all applicable electronic records</li><li>Perform appropriate medication reconciliation by comparing how your patient is taking medication versus what is written in medical record and/or filled at the pharmacy</li><li>Request medication refills per clinic policy and protocol</li><li>Adequately assist patients with difficulties accessing medication due to cost or other barriers</li><li>Identify patients who need referrals to clinical pharmacist, retail pharmacy med sync program, retail pharmacy medication pack program, care management, clinician, and/or Village at Home</li><li>Timely follow up and persistent outreach to patients, providers, and pharmacies to ensure medications are picked up and taken as directed</li><li>Connect with patients before and after their primary care visit, if necessary, to help coordinate the completion of their quality health maintenance</li><li>Schedule appointments and testing and/or order screenings per standardized protocols</li><li>Maintain current knowledge of quality measure requirements</li><li>Scheduling patient appointments as needed for refills/barriers</li><li>Assisting other quality departments as needed per quarter</li></ul>How You Will Build Trust:<ul><li>Demonstrate kindness and compassion in all patient interactions</li><li>Actively participate as a member of the health care team to promote positive health outcomes for our patients and support our healthcare partners</li><li>Participating in team building exercises/tools</li><li>Coordinate with pharmacy staff, primary care office staff and/or providers to ensure appropriate referrals, orders, and tests are in place for the patient</li></ul>How You Will Innovate:<ul><li>Contribute to increasing overall quality ratings for clinic by ensuring patients refill and take their medication on time and as directed</li><li>Identify opportunities for continuous process improvement</li></ul>EXPERIENCE TO DRIVE CHANGE <ul><li>High school diploma or GED equivalent required</li><li>Certified Medical Assistant, Certified Pharmacy Technician, or equivalent experience in a healthcare setting required</li><li>Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents) required</li><li>Work from home environment:<ul><li>Secure workspace at home, including desk and chair, with minimum background noise required</li><li>Candidate supplied home internet access required<ul><li>Minimum internet download speed of 100mbps and upload speed of 10mbps required</li><li>Internet to be hard-wired with an ethernet cord required. Wi-Fi connection cannot be used. </li></ul></li></ul></li><li>1+ years of experience in a healthcare setting preferred</li><li>Prior experience using an Electronic Health Record (EHR) preferred</li><li>Previous call center or telephonic experience preferred</li><li>Experience with Medicare Advantage plans, insurance, and medication adherence preferred</li><li>Bilingual English/Spanish preferred</li></ul><h1>About Our Commitment</h1><h2>Total Rewards at VillageMD</h2>Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.<h2>Equal Opportunity Employer</h2>Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.<h2>Safety Disclaimer</h2>Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, <a href="https://www.consumer.ftc.gov/JobScams" target="_blank" rel="noopener noreferrer">https://www.consumer.ftc.gov/JobScams</a> or file a complaint at <a href="https://www.ftccomplaintassistant.gov/" target="_blank" rel="noopener noreferrer">https://www.ftccomplaintassistant.gov/</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...