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Quality & Warranty Control Tower Manager

May 30, 2026

The North America Quality organization is seeking a Control Tower Manager to lead a high-impact team based at the Headquarters & Technical Center in Auburn Hills, MI.

This leadership role is responsible for driving the identification, investigation, and resolution of warranty-related issues impacting customer satisfaction. The Manager will lead a cross-functional team and collaborate closely with Engineering, Supplier Quality, Manufacturing, and Service organizations to ensure timely root cause identification and resolution of field concerns.

The ideal candidate is a strong people leader with deep automotive quality experience and a passion for continuous improvement, data-driven decision-making, and delivering best-in-class customer outcomes.

Key Responsibilities:

Lead, develop, and mentor a team responsible for warranty issue identification, triage, and early-stage problem-solving
Drive the identification and analysis of field issues through part inspections, vehicle evaluations, and data insights
Establish priorities and ensure effective validation of clean points and assignment of responsible functional areas
Oversee and approve triage recommendations, ensuring clear and actionable handoff to downstream engineering and quality teams
Partner cross-functionally with Engineering, Supplier Quality, Manufacturing, and Service to ensure alignment and timely issue resolution
Implement and sustain continuous improvement initiatives to enhance quality processes, response times, and problem resolution effectiveness
Monitor key performance indicators (KPIs) and drive accountability to meet organizational quality targets
Support a culture of accountability, collaboration, and innovation within the team

Basic Qualifications:

Bachelor’s degree in Engineering
8+ years of experience in Product Engineering, Quality, or a related discipline
2+ years of leadership experience, including direct team management
Strong problem-solving skills with experience in root cause analysis methodologies
Excellent written, verbal, and presentation skills
Broad automotive systems knowledge
Experience working in a team-oriented, cross-functional environment
Proficiency in Microsoft Office applications, including Excel and PowerPoint

Preferred Qualifications:

Master’s degree in Engineering or a related field
Shainin RedX Black Belt or equivalent advanced problem-solving certification
Six Sigma Green Belt, Kepner-Tregoe, or similar
Design for Six Sigma (DFSS) experience
Project Management certification (PMP or equivalent)
Working knowledge of TeamCenter or similar PLM systems
Strong understanding of GD&T and engineering drawings
Experience in testing, validation, or test method development

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...