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Regional Support Manager, Developer Support

June 11, 2026

Awesome tech is made by awesome people. And we’re always looking for new team members who bring the energy, passion, commitment, and collaboration that has made Auth0 the great company it is today.

So what do we exactly build? Auth0 is an authentication and authorization platform designed by developers, for developers. Basically, we make companies’ login boxes safe, secure, and seamless for anyone logging in. Our mission is to secure the world’s identities so innovators can innovate. But it’s a big mission that requires a lot of teamwork.

Words, code, or people, whatever your skill, there’s a place for you here.

As a Support Manager, you will lead developer support services for the Auth0 SaaS solution. Reporting to the VP, Global Technical Support, you will lead our Developer Support Engineers (DSE) to provide break-fix support, operational maintenance, and support services. This position is an integral part of Auth0's long-term relationship with its global customers, and the efforts put forth by you will directly impact the long-term success of the customer relationship. To be successful in this role, you'll need to have the passion and energy to work in a fast-paced environment, with a customer-first approach.

Primary responsibilities you'll have in this role include:

Lead and manage a team of Developer Support Engineers in the Americas region
Manage shift handover to incoming regions to ensure our follow-the-sun processes operate flawlessly
Oversight of case handling by our Support teams, including critical casework distribution, re-prioritization, and de-escalation from internal and external sources
Create and manage rotation schedules for telephone and weekend coverage
Closely collaborate with our Engineering team in managing escalations from Support
Development and mentorship of Support staff, including documented development plans to assess training needs and skill development for DSE’s
Work with Global Support Leadership to measure team effectiveness against KPIs
Meet with customers with special requirements or to resolve concerns
Develop innovative, state-of-the-art ideas to optimize our processes, tools, and ultimately, our users’ experience based on team feedback

Skills we're looking for in you include:

4+ years of Support Management or Escalation Management experience
Demonstrate understanding of enterprise software implementations and SaaS technologies
Proven competencies in managing escalated accounts, and driving incident, problem, and escalation management to successful resolutions, including translating complex customer needs into actionable and attainable plans
Excel in logical problem solving and communication skills, particularly when confronted with time-sensitive issues that require difficult decisions and conflicting priorities
Proactive self-starter with a Customer First attitude, with proven leadership and motivational skills
Experience with information security principles/practices and secure development
Ability to work and communicate effectively with across all levels including executives, both internally and externally
Experience managing a distributed workforce

Bonus points for the following skills:

Knowledge or Experience around Identity as a Solution (IaaS)
Proven experience with multiple programming languages

Auth0 makes the internet safer by safeguarding billions of login transactions each month.

Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles. We practice N+1>N which applies to everything from our people to how we iterate our tech; we believe in one team, one score; and we give a shit about everything we do.

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet all the job criteria. We aren’t looking for someone who ticks every single box on a page; we’re looking for lifelong learners and people who can make us better with their unique experiences. If you think you’d be a great fit, then please get in touch to tell us about yourself.

Auth0, recently acquired by Okta, is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...