Remote Customer Meeting Points Coworker

<p style="text-align:left"><span><b>¿Quieres crear un mejor día a día para la mayoría de las personas?</b> </span></p><p style="text-align:left"><span>Si eres una persona motivada por el cambio y el crecimiento, y te atrae un entorno de mejora continua ¡Esta es tu oportunidad!</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><b>Tu misión va a ser:</b></p></div></div></div></div></div></div></div>Dar un servicio de atención al cliente excelente a la manera IKEA, proporcionando información a los clientes y resolviendo las incidencias y reclamaciones en el menor tiempo posible, para garantizar la satisfacción y fidelización de los clientes<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><b>Tus funciones:</b></p></div></div></div></div></div></div></div><p>1.Atender las solicitudes de información y servicios realizadas por los/as clientes/as a través de los distintos Customer Meeting Points, tanto online como offline, garantizando un nivel de servicio excelente.<br>2.Tramitar la contratación de los servicios solicitados por la web de IKEA, registrando y cumplimentando los datos de los clientes según los procedimientos establecidos.<br>3.Atender y solucionar las incidencias de los servicios programados en el día, contactando con los proveedores y coordinando con el equipo de Customer Relations local la solución a la misma.<br>4.Registrar, según los procedimientos establecidos, las incidencias de los/as clientes/as, indicando todos los datos requeridos para garantizar una correcta información a los/as colaboradores/as de Customer Relations local en su resolución.<br>5.Informar a el/la Team Leader sobre la prioridad en la resolución de las incidencias, filtrando las que debe ser escaladas para su resolución.<br>6.Cumplir con la Ley Orgánica de Protección de Datos, informando a los clientes sobre la misma para poder realizar los cobros.<br>7.Realizar los cobros de los servicios a través de las distintas <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">plataformas/pasarelas</span> de pago, realizando el arqueo y cierre diario, manteniendo actualizado el fichero de las facturas.<br>8.Verificar y validar el correcto pago de las contrataciones realizadas en la jornada anterior y hacer seguimiento de los pagos pendientes y/o transferencias.<br>9.Dar apoyo a todas las áreas del departamento de RCMP, cuando sea necasario.<br>10.Participar activamente a las reuniones a las que sea convocado/a, especialmente en los roll call.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><b>Qué buscamos en ti:</b></p></div></div></div></div></div></div></div>• Experiencia en Servicio al Cliente<br>• Manejo intermedio del idioma inglés<br>• Disponibilidad para trabajar turno vespertino.<p style="text-align:inherit"></p><p style="text-align:inherit"></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...