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Remote Customer Service Escalation Phone Rep (Part Time)

June 18, 2026

Are you an active listener, critical thinker, and enjoy solving problems? Are you looking for a company with tremendous growth opportunities? Do you enjoy assisting customers on the phone and by chat? If so, this opportunity may be for you!

The eAlert department is seeking talented team members to join our dynamic department. Agents assist customers calling and chatting in who have received notification pertaining to a past rental or previous transaction. Using customer provided information, agents assist the customer with taking a payment for a prior rental or resolving an outdated alert. Agent's craft acceptable solutions to address our customer's needs. Our goal is to get the customer back on the road!

Must be included in your application to be considered: 35-40 WPM (words per minute) score on typing assessment

Rate of Pay: $16/hour (Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)

Scheduling Requirements:

Part Time team members must be available to work at least 32 hours per week, Monday - Sunday (includes 8.5 hours on either Friday, Saturday, or Sunday).
The total number of hours scheduled each week will be based on business needs.
Shifts between 6:00 AM - 7:00 PM Arizona time (Friday, Saturday, and Sunday are required).
Working holidays is required to provide support for Customers year-round. On said holidays, scheduling outside your availability to meet business needs may be required.

Exclusive U-Haul Benefits Designed for Your Success:

At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals.

This job might be for you if:

You enjoy helping people, have an outgoing personality and have a customer-focused attitude.
You thrive in a fast-paced environment with a focus on quality and attention to detail.
You live for a challenge, are goal oriented, be willing to learn different systems, and easily navigate between multiple screens.
You communicate efficiently through an instant messaging program.
You can work independently delivering practical solutions and you thrive in a collaborative team environment.

Minimum Qualifications:

Minimum 6 months customer service experience

Friendly and Caring Tone:

Engage with customers in a friendly, approachable manner.
Support a positive environment for customer interactions.

Knowledgeable Care for Various Customer Needs:

Maintain a deep understanding of our products and services to offer tailored solutions.
Anticipate customer needs and offer proactive service.

Ability to Display Empathy in Adverse Environments:

Show empathy and understanding when assisting with customer concerns.
Maintain composure in challenging situations, providing thoughtful and helpful solutions.

Efficiency in Navigation:

Navigate multiple software applications and systems with speed and accuracy.
Employ quick problem-solving skills to provide efficient solutions.

Typing and Language Skills:

Possess a normal typing speed, ensuring accurate data entry.
Strong spelling and grammar skills for professional written communication.

Training/Education:

This role is supported by practical concept education from first-rate instructors, reinforced with education courses from our online U-Haul University, consistent engagement with your Manager and team, and interactive mentorship and call/chat support from Advanced Agents.

2 weeks: Monday-Friday from 8:00am-2:00pm or 2:00pm-8:00pm
Includes instructor-led concept courses along with self-lead courses to be completed.
Certain concept/education courses may be scheduled outside your availability; therefore, some flexibility within the initial education period is necessary.
These courses will be leveraged with the support described above to empower you to confidently take live customer calls, beginning with your very first concept.

The following is required to work from home:

You must have a quiet, private work area.
Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility. This position does not allow flexibility to be on-call care for others during work hours.
All work duties, including initial education, must be performed at your home address.
If you want to switch or substitute computers at any time, Manager approval is required.

The following technical requirements must be met to work from home:

*Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.

Computer Specifications:

Windows 11 or MacOS 13 Ventura or newer
16GB (Minimum) of RAM/memory or higher (Recommended: 32GB)
Windows processor must have CPU benchmark score of 6,000 (Minimum) or higher (Recommended: 10,000)
Mac processor must be Intel Core i5 or higher, M chips acceptable
SSD internal storage with 5GB (Minimum) free space

Additional Hardware:

Webcam (external or built in)
USB headset (wired)
Dual monitors

Internet Speeds:

Ping under 100
50MB (Minimum) download speed (Recommended: 100MB)
5MB (Minimum) upload speed (Recommended: 10MB)

Physical Demands:

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...