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Remote Customer Service Representative - Aftermarket Auto Parts

June 6, 2026

<h2>Overview</h2> Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, & Drive with us! Join our Customer Service Team and help support automotive enthusiasts with purchases for their dream builds while working from HOME with the competitive earning potential opportunities below! <ul> <li>Starting Pay: $15/hour + hourly shift differential opportunities dependent on schedule.</li> <li>Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!</li> <li>Performance Bonus: You have the opportunity to earn up to an additional $2.50/hour each week based on your performance!</li> <li>Perfect Attendance Bonus: Through 7/4/2026, you have the opportunity to earn up to an additional $2.50/hour each week after maintaining at least 4 consecutive weeks of perfect attendance!</li> <li>Tenure-Based Pay Increases: Earn an additional $0.50/hour after reaching your 6-Month, 12-Month, 18-Month, and 24-Month work anniversaries with Turn5!</li> </ul> WHO IS TURN5? Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T. Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe. POSITION SUMMARY Under the direction of the Customer Service Management team, the Customer Service Representative aids our customers after their purchasing experience. Essential in assisting customers to the best customer service experience post purchase. QUALIFICATIONS <ul> <li>Education: High school diploma or an equivalent combination of education and experience.</li> <li>A minimum of 1 year of previous Customer Service experience.</li> <li>Must have or have the ability to acquire automotive knowledge in all supported vehicles.</li> <li>Ability to maintain professionalism and use tact when dealing with difficult customers </li> <li>Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel). </li> <li>Excellent organizational skills with the ability to handle multiple tasks simultaneously.</li> <li>Oral and written communication, interpersonal skills.</li> <li>Ability to prioritize workload and meet deadlines.</li> <li>Upon hire, successful completion of the Turn5 customer service new hire training program.</li> <li>Bi-lingual a plus.</li> <li>Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.</li> </ul> PERKS & BENEFITS <ul> <li>Health Insurance: Medical, dental, and vision coverage </li> <li>Financial: 401(k)/Roth plans with generous company match!</li> <li>Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursement</li> <li>Automotive Enthusiast Program: <ul> <li>Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 3 websites: AmericanMuscle, AmericanTrucks, and ExtremeTerrain. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14. </li> <li>Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on our 3 websites to help you continuously mod one of your vehicles. </li> </ul></li> <li>Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance </li> </ul> ESSENTIAL DUTIES AND RESPONSIBILITIES <ul> <li>Takes incoming calls from customers concerning post purchase related issues or concerns, including returning product, tracking orders, cancellations, etc.</li> <li>Displays professional, courteous demeanor when handling customer calls. Provides prompt, efficient service for all customer inquiries.</li> <li>Efficiently enters and processes customer requests.</li> <li>Answers questions and educates customers around policies & procedures.</li> <li>Continues education and improves knowledge through company sponsored programs and training.</li> <li>Notifies Customer Service Leadership of trends or problems encountered.</li> <li>Meets performance expectations of the position regarding customer service quality, productivity, and availability.</li> <li>Upholds first touch resolution (FTR) standards.</li> <li>Participates in special projects and performs other duties as assigned by management.</li> </ul> ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act – To be performed with or without reasonable accommodation) <ul> <li>Visual and hearing capability.</li> <li>Ability to sit for long periods of time.</li> <li>Ability to maintain attendance as defined by company policy.</li> <li>Ability to work under pressure to meet strict deadlines.</li> <li>Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.</li> <li>Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.</li> <li>Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.</li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...