[Remote] Customer Support Specialist, Global Payroll

Note: The job is a remote job and is open to candidates in USA. Rippling is a company that provides a comprehensive platform for managing HR, IT, and Finance. The Customer Support Specialist for Global Payroll will be responsible for troubleshooting payroll-related issues, guiding customers through payroll processes, and developing support documentation, while also acting as a resource for complex payroll inquiries.


Responsibilities

  • Troubleshoot and resolve payroll-related issues and guide customers through payroll processing, tax filing, and compliance questions
  • Become the go-to product expert on our Global Payroll and HR capabilities for customers in your designated region
  • Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams
  • Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience
  • Partner with regional Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns
  • Serve as a senior resource and point of escalation for Customer Support Specialists on complex, region-specific payroll issues
  • Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise

Skills

  • 1-4 years of customer support experience in US Payroll domain
  • Excellent analytical and problem-solving skills, with a proven ability to investigate and resolve complex payroll discrepancies
  • Bachelor's degree
  • Time management skills and ability to prioritize
  • Excellent communication skills, both written and verbal (in English)
  • Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
  • Comfortable working Sunday - Thursday OR Tuesday - Saturday shift
  • Experience working in a payroll provider, HR software company, or a large in-house payroll function is highly preferred

Benefits

  • Competitive salary + benefits + equity
  • The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location [here](

Company Overview

  • Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is

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