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Remote Intercom System Engineer

June 11, 2026

Company Description

The Audio Business Division of Electro-Voice Dynacord LLC is headquartered in Burnsville, Minnesota. Our product segments include Critical Communications Systems, Pro Sound, and Public Address & Conferencing. With our premium brands: Dynacord, Electro-Voice, RTS and Telex, we are committed to delivering innovative solutions that shape the future of sound.

At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology – we secure, connect, and amplify the moments that matter in life.

Next to our passion for technology we’re very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future – boldly, customer-focused and with a strong team spirit.

This is a remote position, with 50-60% travel (domestic and international). Must reside in the Eastern or Midwestern United States.

Job Description

The Intercom System Engineer creates specific Intercom product or system solutions based on (project) specific end-user requirements and/or specific vertical needs and supports project tenders and the related execution process. This role is also responsible to provide technical support for regional customers.

Key Responsibilities:

Translating end-user requirements into technical solutions with adaptation of standard products for verticals/projects, considering cross-BU & 3rd party integration requirements.
Oversee the preparation of technical concepts and system designs for dedicated product solutions and projects on request of sales organizations.
Provide guidance and support for troubleshooting and upgrades throughout the life of the system (level 2 and level 3).
Support the final installation and commissioning phase, including troubleshooting as required.
Collaborate with the sales organization in projects and/or project acquisition phase.
Assist sales in explaining concepts to end-users, influencers, and system integrators.
Troubleshoot, test, and debug RTS products/software and report findings that engineering may need to address.
Support training for sales and customers locally.

Qualifications

Required Qualifications:

Bachelor’s degree in a technical domain or Engineering combined with experience in a field related to professional communications. Commensurate experience in lieu of education may be considered.
5+ years of experience in technical support/engineering, preferably in the Critical Communications or Broadcast markets.
Strong expertise in the IP domain.
Includes conceptual knowledge of trending Audio over IP Platforms (Dante, AES67, & SMPTE 2110).
Good knowledge of RTS intercom standards.
Includes 2-Wire, Analog, OMNEO and RVON.
Possesses an understanding of server virtualization.
A good knowledge of constructing, translating, and understanding signal flow diagrams.
Strong customer focus and must have excellent written and verbal communication skills.
Ability to plan, organize, follow through, and implement activities to achieve timely, accurate results, focusing on key priorities and effectively managing multiple projects. · Ability to identify problems and root causes, being creative in problem-solving, must demonstrate active listening skills to gather input, examine all possibilities, and remain open-minded.
Travel up to 60%, domestic & international.

Additional Information

The U.S. base salary for this full-time position is $98,000-$105,000 annually. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.

Reasonable accommodations may be made, to the extent they do not pose an undue hardship, to enable qualified individuals with covered disabilities to perform essential functions.
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
All of your information will be kept confidential according to EEO guidelines.

At Keenfinity we don’t just build innovative solutions — we shape a smarter, more connected world through technology. We value different backgrounds, ideas, and experiences and we’re committed to growing, learning, and celebrating success as one team. Everyone is welcome here — we foster an environment where everyone is respected, valued, and encouraged to be their authentic self.

Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...