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[Remote] Manager of IT Operations

July 1, 2026

Note The job is a remote job and is open to candidates in USA. Voyager Technologies is an innovative defense, national security and space technology company committed to advancing and delivering transformative solutions. The Manager of IT Operations & Delivery is responsible for leading the IT operations function, ensuring reliable technology support for the company's growth and overseeing a high-performing IT operations team. Responsibilities Lead Voyager’s IT operations function, including service desk and Tier 1–3 end-user support, identity and access management, device lifecycle management (strategy, procurement, provisioning, decommission, and inventory management), and IT onboarding and offboarding programs that serve a rapidly growing, geographically distributed workforce Build with an AI-first approach; seeking opportunities to scale with AI support wherever possible Build, lead, and develop a high-performing IT operations team, establishing clear service delivery standards, SLAs, escalation frameworks, knowledge base, and a culture of accountability and continuous improvement Partner with the cybersecurity team to ensure IT operations practices align with Voyager’s cybersecurity posture, CMMC requirements, ITAR and EAR compliance obligations, and enterprise risk management framework Manage vendor relationships, managed service providers, and technology partners that support IT operations, driving performance accountability, commercial discipline, and alignment to Voyager’s strategic direction Own configuration and development of the IT Service Desk software to ensure auto-triage, ticket assignment, ticket health dashboards, individual performance metrics, and excellent customer UX for ticket submissions Own device management ensuring pre-configured ready-to-go devices for all employees, within budget; including device inventory and outsourcing vendor management and development Own User Training for employees to ensure they know how to use our tools and systems to receive IT support and ticketing Develop Voyager’s IT ticketing system; be proactive and results-driven; ensure a modern IT ticketing experience for all users Skills Bachelor's degree in Information Technology, Computer Science, Engineering, Business or a related field with 3 years of experience in IT operations, management, or related functions OR 5 years' experience in lieu of a degree 5+ years leading IT operations teams or other high-volume ticket teams with demonstrated success building and scaling service desk and end-user support in a complex, multi-site environment Technical expertise in IT service desk solutions Proven ability to design and operate distributed, multi-site IT environments, managing device configurations and inventory and service desk support functions across geographically dispersed facilities and remote workforces Demonstrated experience building team organizational structure, hiring, and developing technical talent in a high-growth environment Strong executive communication and cross-functional stakeholder management skills, with experience translating operational complexity into strategic recommendations for leadership audiences Experience with Microsoft 365, Intune, Entra ID (Azure AD), Halo, Zendesk, Service Now, Jira, or other tooling solutions in an enterprise environment, including zero-trust architecture patterns Relevant industry certifications such as ITIL, ITSM, or Administrator certifications Benefits This position is incentive plan eligible. Unlimited Flexible Time Off (FTO), empowering employees to take the time they need to recharge and maintain a healthy work-life balance Comprehensive medical, dental, and vision coverage for employees and their families, with a significant portion of premiums covered by the company and many benefits paid at 100% for employees Flexible, affordable gym memberships with 12,700+ options nationwide including 24 Hour Fitness, EoS Fitness, Crunch Fitness, Anytime Fitness, Blink Fitness, Chuze Fitness and more! No long term contracts and FREE on-demand workout videos before you enroll 401(k) retirement plan with a company match of up to 4% to help you build long-term financial security Company wellness programs that support physical and mental well-being Additional voluntary benefits and employee support resources The opportunity to work alongside a highly talented team in an innovative, mission driven environment Company Overview Voyager Technologies is a defense and space technology company that develops solutions for national security and commercial space missions. It was founded in 2019, and is headquartered in Denver, Colorado, USA, with a workforce of 501-1000 employees. Its website is https//voyagertechnologies.com.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...