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[Remote-Position] Verizon is hiring: Principal Experience

June 17, 2026

Job Highlights:Start Date: Immediate openings availableCompensation: a competitive salaryPosition: Verizon Is Hiring: Principal Experience Designer, Service Designer (retail ExperCompany: WorkwarpLocation: RemoteÂ Â When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. What you'll be doing... The Verizon Experience Design team is chartered to evolve the experiences of Verizon customers and frontline agents by designing and implementing innovative products and services that customers love. With global offices and hybrid work environments, the team is assembling the brightest designers, design strategists, and product managers to collaborate within teams, shaping the future of the customer experience. The Retail Experience Design Team creates cross-channel experiences and digital tools to empower customers and support in-store representatives through their retail journeys - before, during, and after their store visit. As a Principal Experience Designer, you envision, create, and maintain end-to-end customer activities for various consumer-facing products and services. You blend strategic thinking, design expertise, and leadership skills, while partnering with teams across the company to create strategies and processes that benefit the user and drive successful business outcomes. Additionally, you partner with teams across the company to create strategies and processes that benefit the user and drive successful business outcomes. You will play a critical role in elevating design dialogue, evolving internal processes, and shaping the design process within teams and throughout Verizon Design. You will act as a mentor and thought leader within the design organization. Actively exploring user context, and engaging in target user activities when possible. Participating in insight-gathering activities (informal or formal, primary or secondary) and creating design solutions that leverage user insights. Staying updated on Verizon's business, strategy, and organizational structure. Effectively designing solutions within Verizon's business context and revenue model. Working within Verizon's front-end and back-end technology constraints and capabilities. Communicating the current project plan, goals, and expected outcomes. Presenting work and engaging in constructive dialogue with stakeholders to understand the context of tasks and ensure strong design rationale. Articulating user, business, and/or technical reasoning for detailed design decisions in critiques or presentations. Providing mentorship in areas of expertise and ramp up new team members, with a focus on craft and process. Identifying project needs and engaging stakeholders in conversation to fully understand needs. Understanding the motivations and drivers of partners and stakeholders. Leading a cross-disciplinary team including agency partners in problem-solving through the facilitation of design activities combined with hands-on work while planning an overall approach in partnership with leaders. Establishing best practices and ensure the use of shared tools and systems to shape design solutions. Building an understanding of related tools and software impacting end-product (i.e., CMS, sales tools, etc.) Actively identifying, escalating, and helping remove impediments keeping your team from being productive. Making partners stronger by teaching design-led processes and best practices. Seeking opportunities to contribute thought leadership to the broader design community. What we're looking for... You'll need to have: Bachelor's degree or four or more years of work experience. Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training. Experience with Agile software delivery environments. Experience with common design software (Figma, Adobe, etc.) Willingness to travel up to approximately 25% of the time. Even better if you have one or more of the following: Bachelor's or Master's degree in Design. Portfolio of professional work. Experience with Service Design and blueprinting. Experience with omni-channel Research. Experience with Digital Product Design in a retail environment. Contributed to multiple design programs or shipped products with a large user base. Contributed to overall product success. Experience with Fortune 500 organizational environments. If Verizon and this role sound like a f

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...