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Renewal Success Specialist (Customer Success Manager)

June 8, 2026

About the position

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. Are you passionate about reducing churn, driving product adoption, and delivering customer value at scale? As a Renewals Success Specialist on the Velocity team, you will play a pivotal role in safeguarding and growing our customer base by proactively identifying risk, driving meaningful platform adoption, and executing retention strategies across a scaled book of business. This role sits within the Revenue Org to ensure consistent, dedicated resourcing for Amplitude's Velocity segment. This is a blend of scaled Customer Success, lightweight project management, and light-touch technical consulting. You'll support customers paying \$30k+ ARR in AMER, managing roughly 30 active customer engagements per quarter using data-driven insights, digital engagement, and 1:many programs — with 1:1 outreach where it matters most. If you're excited about combining customer strategy, technical acumen, and automation to make a measurable impact on retention, this role offers a dynamic and meaningful opportunity.

Responsibilities

Become an expert in Amplitude’s products, understanding their technical nuances and best practices to guide customers to the right solutions
Analyze customer health data & usage patterns using Amplitude to identify churn risks and growth opportunities, and trigger automated or manual interventions
Serve as First Response Advocate for at-risk customers: engage directly, advocate internally, and build documented mitigation plans aligned with the Account Owner
Act as a lightweight Project Manager for Velocity implementations, particularly those delivered via partners; Attend partner kickoff meetings to align on customer goals, scope, and timelines
Support the AE in running light Executive Business Reviews for accounts paying \$100k+

Requirements

Previous experience, 3+ years in Customer Success within a B2B SaaS organization
Experience managing a large customer portfolio while collaborating with multiple internal teams
Strong work ethic, customer-first mindset, and willingness to go the extra mile

Nice-to-haves

Previous experience with Claude & Salesforce is a huge plus, along with strong analytics skills
Technical aptitude (i.e. the ability to learn and explain technical products and concepts) and business acumen (i.e. an understanding for revenue and growth drivers for organizations)
Highly organized with strong time management skills: you can effectively prioritize and support a high volume of customers
Collaboration mindset, both internally and externally
Curiosity & motivation to learn: you’re eager to understand our product inside and out so you can effectively communicate its value
Problem-solving mentality: you approach challenges with a positive attitude and thrive in fast-moving, ambiguous environments
Candidates who are tech-savvy and comfortable with using AI would thrive in this role

Benefits

Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
Flexible time off, paid holidays, and more
Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
Employee Stock Purchase Program (ESPP)

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...