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Revenue Services Representative for Midwest Accounts Receivables

July 3, 2026

About the position

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. CLASSIFICATION: REVENUE SERVICES REPRESENTATIVE A. DUTIES: Under general supervision, on various work schedules, primary responsibilities include timely and accurately billing, processing customer payments, and receivables management for the Company’s customers. Responds to and resolves internal and external customer requests, inquiries, and complaints; performing such duties as: 1. Coordinates with other groups/departments to resolve issues to meet customer expectations. 2. Uses computerized systemsfor tracking, information gathering, data corrections/workfiles and/or troubleshooting. 3. May answer inquiries and resolve problems. 4. Requires knowledge of the organization, products, and/or services. 5. May respond to internal or external customer inquiries. 6. Requires ability to navigate computerized data entry systems or other relevant applications. 7. Analyzes all available data and resources to take action and correct or resolve routine situations. 8. Accepts and resolves routine issues from other sources. 9. Performing similar or lesser skilled work. 10. The pay rate is \$20.50 per hour (non-negotiable) 11. Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility. B. QUALIFICATIONS: Must meet the Company’s requirements as to GENERAL QUALIFICATIONS; and, in addition: 1. At least one year of Customer Service experience. 2. High School Education or Equivalent. 3. Ability to adapt well to process and Technology changes. 4. Multi-task oriented with the ability to work efficiently in stressful situations. 5. Ability to actively listen while entering detailed customer information. 6. Demonstrates effective communication skills (both oral and written). 7. Interacts well with both internal and external customers. 8. Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution and customer satisfaction. 9. Ability to read instructions/documents and comprehend the context then execute the details. 10. Demonstrate problem solving skills. 11. Maintain composure in demanding and difficult situations. 12. Ability to use good time management skills to fulfill tasks. 13. Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.). 14. Ability to work together as a team and support Revenue Services initiatives.

Responsibilities

timely and accurately billing
processing customer payments
receivables management for the Company’s customers
Responds to and resolves internal and external customer requests, inquiries, and complaints
Coordinates with other groups/departments to resolve issues to meet customer expectations
Uses computerized systemsfor tracking, information gathering, data corrections/workfiles and/or troubleshooting
May answer inquiries and resolve problems
Requires knowledge of the organization, products, and/or services
May respond to internal or external customer inquiries
Requires ability to navigate computerized data entry systems or other relevant applications
Analyzes all available data and resources to take action and correct or resolve routine situations
Accepts and resolves routine issues from other sources
Performing similar or lesser skilled work

Requirements

Must meet the Company’s requirements as to GENERAL QUALIFICATIONS
At least one year of Customer Service experience
High School Education or Equivalent
Ability to adapt well to process and Technology changes
Multi-task oriented with the ability to work efficiently in stressful situations
Ability to actively listen while entering detailed customer information
Demonstrates effective communication skills (both oral and written)
Interacts well with both internal and external customers
Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution and customer satisfaction
Ability to read instructions/documents and comprehend the context then execute the details
Demonstrate problem solving skills
Maintain composure in demanding and difficult situations
Ability to use good time management skills to fulfill tasks
Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.)
Ability to work together as a team and support Revenue Services initiatives

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...