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Sales Operations Account Representative - Tempe - May 4th Start Date

June 18, 2026

About the position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. For an outstanding, entry-level inside sales operations opportunity with no end to what you can achieve, think CDW. We’re a Fortune 200 leader and technology expert companies turn to most to solve all their IT needs and challenges. A technology sales job at CDW is rewarding and exciting as we put you on the fast-track, bringing to life some of the most innovative technology brands in the IT industry. As an entry-level Sales Operations Account Representative, you’ll collaborate directly with seasoned Sales Professionals to boost their efficiency. You’ll have the sales training, mentoring, tools and resources to connect with your Sales Professionals and solve customer’s most complex IT challenges. You’ll become proficient with CDW’s extensive portfolio of products, services and solutions through our interactive instructor-led learning and receive cutting-edge, on-the-job sales & operations training to effectively develop and prepare you for your CDW career in technology sales. You’ll have access to resources such as your manager, sales coaches, instructors, and others to help you strategically craft and build consultative relationships with sales professionals and customers. You’ll quickly learn that opportunities at CDW are a chance to forge a relationship, rather than complete a transaction. We’ll teach you everything you need to know to become a trusted advisor. At CDW, We’re Better Together. Our Sales Operations Account Representative training program is a hybrid work model, including both in-person and remote work. This will allow you to make true coworker connections and it brings everyone together for moments that matter. CDW Sales Operations Account Representative are required to be in-office during their first full week and every Tuesday, Wednesday and Thursday after week 1. Subject to change based on business needs and evaluation.

Responsibilities

Support Sales Professionals with day to day tasks such as creating quotes, processing orders, and managing bids.
Prepare customer quotes and product configurations using CDW tools and resources.
Process sales orders accurately, ensuring the right pricing, contracts, and terms are applied.
Track orders and requests from start to finish, helping resolve issues and keep work moving forward.
Provide timely updates to Sales Professionals on order status, quotes, and other requests.
Communicate directly with customers, as needed, to share order updates or support special requests.
Assist with basic services requests and coordinate follow up to ensure a smooth customer experience.
Participate in sales team meetings to build relationships and stay aligned on priorities.
Learn and maintain knowledge of products, promotions, and CDW’s go to market approach.
Complete required training and partner accreditations to build skills in solutions and services.
Bring a strong sense of urgency, attention to detail, and a customer first mindset to everything you do.

Requirements

Self-motivation, strong ambition and interest in directly impacting the business landscape through technology solutions
Dedication and commitment to a long-term sales career including prescriptive, continued sales, technology and strategic tools enablement.
Passion for relationship building, creative problem-solving and strong verbal and written communication skills
Ability to demonstrate resiliency
Natural curiosity and a desire to learn, grow and develop your sales and technology skillset
Ability to develop lasting customer relationships
Work experience in industries such as technology, retail, restaurant, hotel, fitness and/or any sales experience
Experience working or interacting with people, for example: community involvement, student organizations/clubs, internships and/or sports

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...