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Senior Business Process Consultant

June 3, 2026

Remote Position - USAAbout USCDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit <a href="http://www.cdkglobal.com/" target="_blank" rel="noopener noreferrer">www.cdkglobal.com</a>At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create PossibilitiesPosition SummarySr. WRAP Consultant for dealership to assess, optimize, and implement best-practice operational processes using CDK applications and tools focusing on Parts and Service. This role focuses on improving throughput, profitability, technician and advisor productivity, inventory accuracy, pricing discipline, and system utilization to drive measurable improvements in departmental performance.The consultant applies deep Parts & Service operational knowledge, CDK product expertise, and analytical insight to identify workflow gaps, define solutions, and coach dealership personnel through sustainable, data-driven improvements that maximize return on their investment in CDK solutions.This role also supports OEM warranty labor rate optimization and uplift initiatives by ensuring dealership processes, documentation, and system configurations support compliant and successful submissions.Responsibilities<ul><li>Lead virtual and on-site consulting engagements with dealership Parts and Service departments.</li><li>Conduct comprehensive operational assessments covering:</li><li>Advisor workflows</li><li>Technician productivity</li><li>Pricing, labor matrix, and op codes</li><li>Inventory controls and reconciliation</li><li>Warranty and internal processes</li><li>Identify inefficiencies, risks, and opportunities, and develop tailored improvement roadmaps aligned with CDK best practices.</li><li>Facilitate structured working sessions with managers, advisors, and technicians to implement process and system improvements.</li><li>Maintain executive-level communication with dealership leadership to report progress, results, and next steps.</li></ul>OEM Warranty Labor Uplift & Compliance<ul><li>Support OEM warranty labor rate uplift initiatives by preparing, validating, and aligning dealership operational data, documentation, and system configurations.</li><li>Assess dealership labor operations to ensure compliance with OEM and state regulatory requirements related to warranty reimbursement.</li><li>Partner with internal WRAP, legal, and compliance teams to support warranty submissions and respond to OEM inquiries.</li><li>Ensure dealership Parts & Service processes (op codes, labor lines, dispatching, time standards, and documentation) support defensible warranty claims.</li><li>Educate dealership leadership on operational best practices that improve warranty recoverability and long-term reimbursement sustainability.</li></ul>System & Process Optimization:<ul><li>Evaluate and enhance utilization of CDK solutions including:</li></ul><ul><li>Process Mapping (Service & Parts)</li><li>Simple ID (Service & Parts) Optional-Not Required</li><li>ePayments / CDK OnePay Optional-Not Required</li><li>AOMD (Service & Parts)</li><li>Enhanced Report Generator</li><li>PDM Optional-Not Required</li><li>Inventory Reconciliation</li><li>Parts Pricing / OEM Field Mapping</li><li>Drive Service Drive & SOR workflows</li><li>Core Tracking and Parts Scan Optional-Not Required</li></ul>Optimize:<ul><li>Service pricing structures, labor matrices, and op code discipline</li><li>Dispatching, appointment, and write-up processes</li><li>Technician efficiency and productivity reporting</li><li>Parts inventory accuracy, stocking policies, and obsolescence control</li><li>Map end-to-end workflows across Service and Parts to identify automation and standardization opportunities.</li><li>Optimize labor operations, op codes, technician time tracking, and documentation practices to support warranty compliance and labor reimbursement uplift.</li></ul>Client Advocacy & Collaboration:<ul><li>Serve as a trusted advisor to dealership leadership and staff. Act as liaison between the dealership and CDK product, support, and consulting teams.</li><li>Identify expansion opportunities and collaborate with Sales and Consulting leadership on follow-on engagements.</li><li>Stay current on OEM requirements, warranty trends, and retail automotive operational best practices.</li></ul>Reporting & Documentation:<ul><li>Track key KPIs, including:</li><li>Effective labor rate</li><li>Hours per RO</li><li>Technician efficiency and productivity</li><li>Parts gross, obsolescence, and inventory accuracy</li><li>Warranty recovery and internal cost controls</li><li>Maintain documentation, visit summaries, action plans, and follow-up reports.</li><li>Contribute to internal knowledge sharing and continuous improvement initiatives.</li></ul>Qualifications<ul><li>Minimum 5 to 7 years of experience in dealership Parts and/or Service operations.</li><li>Strong understanding of:</li><li>Service pricing, dispatch, and technician productivity</li><li>Parts inventory management and reconciliation</li><li>Warranty and internal repair processes</li><li>Proven experience in process improvement or operational leadership.</li><li>Proficiency in CDK Drive, Parts, Service, and reporting tools.</li><li>Strong analytical, facilitation, and presentation skills.</li><li>Ability to manage multiple engagements simultaneously.</li><li>Willingness to travel up to 10%.</li><li>Working knowledge of OEM warranty reimbursement programs, warranty labor rate submissions, or related dealership compliance processes.</li><li>Experience supporting OEM warranty labor rate uplift, WRAP-style engagements, or dealership warranty compliance initiatives.</li></ul>Success Indicators<ul><li>Measurable improvement in dealership KPIs (gross, efficiency, inventory accuracy, throughput).</li><li>Strong NPS and client satisfaction.</li><li>Increased adoption and utilization of CDK Parts & Service tools.</li><li>Repeat engagements and positive client advocacy.</li><li>Successful support of OEM warranty labor rate uplift or reimbursement improvement initiatives.</li></ul>Preferred Qualifications<ul><li>Prior experience with CDK Parts & Service solutions (PDM-Optional, AOMD, OnePay-Optional, ERG, Drive, Parts Scan-Optional, etc.).</li><li>Experience leading consulting or performance improvement engagements.</li><li>Familiarity with OEM programs, warranty processes, and retail automotive benchmarks.</li><li>Excellent written and verbal communication skills.</li><li>Excellent interpersonal skills.</li><li>Proficiency with MS Office products.</li><li>Ability to work independently in a fast-paced environment.</li><li>Ability to transition to working remotely with clients.</li><li>Bachelor’s degree in Business, Operations, Automotive Management, or related field.</li></ul>Salary Range: $83,500 - $106,000CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:<ul><li>Paid Time Off (PTO)</li><li>401K Matching Program</li><li>Tuition Reimbursement</li></ul>At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...