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Senior Manager, Business Operations eCommerce - Search (Sam's Club)

June 20, 2026

<div>Position Summary... The Senior Manager of Search is responsible for operating, maintaining, and evolving the search platform and experience of the eCommerce business. He or she will help drive and support daily operational executional asks related to helping members find the items they're looking for. They will work extensively and actively within our team and with our key stakeholders to drive a strategy to deliver a holistic and seamless online search & discovery experience. They will collaborate with our Digital Merchandising, Product, and Advertising Platform partners to ensure that search experiences are optimized, while supporting & implementing personalization algorithms and AI-assisted experiences to drive middle-funnel performance and the best member experience outcomes. We are looking for an experienced and highly-specialized eCommerce operations professional with proven know-how on building and operating PLP experiences, search platforms, search algos, and product and for large-scale eCommerce businesses. Not only that, he or she needs to demonstrate strong strategic and analytical prowess, being able to drive product and algorithm development/roadmap discussions, as well as having the leadership mindset capable of balancing multiple stakeholders and partnering with them to find shared win-win outcomes. What you'll do... <ul><li>Support and manage on site search platform including researching trends, troubleshooting bugs and fixing sub-optimal search PLP experience issues </li></ul> <ul><li>Manage and drive usability and evolution of in-house platform and manual intervention platform tools, including boosting, redirects, and other actions; liase between Product & Engineering as well as Digital Merchandising to drive effective build-out of search algorithm optimization to reduce manual interventions over time </li></ul> <ul><li>Support and manage Search system and business metrics; work with analytics to build and maintain performance dashboards as well as support hypothesis-building of opportunities to boost performance such as add-to-cart and conversion rate </li></ul> <ul><li>Support and implement personalization signals and experiences within the search experience. Drive usage and engagement of personalized search results, and complementary product suggestions and carousel/modules </li></ul> <ul><li>Test & learn while building Gen-AI & Agentic-AI powered experiences into the search experience, leveraging semantic & conversational prompts to boost search & discovery of Sam's Club's best products </li></ul> Required Qualifications: <ul><li>At least 5 years experience operating and managing an eCommerce site operation, focused on transactability, discoverability, and optimizing the buy funnel </li></ul> <ul><li>At least 2 years experience supporting and managing an internal site Search & discovery engine and platforms, driving and influencing business and product strategy with Product & Engineering partners </li></ul> <ul><li>Proven analytical capability and mindset, quarterbacking AB Test-and-learn, displaying comfort with large data sets, building performance analyses, and deriving actionable insights with metrics such as add-to-cart, conversion, and engagement rate </li></ul> <ul><li>Comfortable working in highly matrixed environments, weighing and balancing stakeholders, and making high-stake prioritization decisions </li></ul> Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor's degree in information technology, computer science, or related area and 5 years' experience in eCommerce merchandising, site operations, business management, or related area OR 7 years' experience in eCommerce merchandising, site operations, business management, information technology, computer science or related area. 2 years' supervisory experience. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Information Technology, Computer Science, or related area Primary Location... 2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...